Senior RightNow & Oracle Service Cloud Architect

SmartRecruiters, Inc.; New York (NY); On-site; USD 140,000 - 180,000; Full time

Job summary

Sonsoft, Inc. is seeking a technofunctional consultant with deep RightNow expertise to lead CRM/CX engagements. You will drive design, customizations, and integrations, interfacing with customers and Oracle teams to deliver effective solutions.

Strong leadership, client handling, and multi-project delivery are essential for success. The role emphasizes gathering requirements, documenting technical/functional specs, and mentoring junior staff while exploring new Service Cloud features.

Qualifications

• Bachelor’s degree or foreign equivalent from an accredited institution.
• 11+ years in IT with strong RightNow experience and CRM domain knowledge.
• Experience delivering complex UI customizations and high-volume data migrations.
• Proven ability to gather requirements, document solutions, and drive adoption.

Responsibilities

• Provide functional/technical leadership to RightNow engagements.
• Deliver customizations and integrations in RightNow.
• Interface with customers and Oracle peers to reach optimal solutions.
• Gather technical requirements within the CRM-CX service domain.
• Advise on solutions and ensure successful adoption by customers.
• Mentor junior team members and guide delivery per best practices.
• Identify new areas/feature opportunities in Service Cloud.

Skills

CRM domain

Cloud impl

Requirements gathering

Functional leadership

Client handling

Multi-project delivery

Workshop facilitation

Education

Bachelor’s degree or foreign equivalent

Tools

RightNow

PHP

HTML

CSS

Shell scripting

ROQL queries

Connect web services

CTI integration

Portal integration

Oracle policy/knowledge

Job description

Sonsoft, Inc. is seeking a technofunctional consultant with deep RightNow expertise to lead CRM/CX engagements. You will drive design, customizations, and integrations, interfacing with customers and Oracle teams to deliver effective solutions.

Strong leadership, client handling, and multi-project delivery are essential for success. The role emphasizes gathering requirements, documenting technical/functional specs, and mentoring junior staff while exploring new Service Cloud features.