Senior Rider Support and Troubleshooting Lead

Cognizant Technology Solutions Corporation; Mesa (AZ); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays + PTO

401(k) plan

Job summary

Cognizant Technology Solutions Corporation in Mesa, AZ is hiring a team of Call Center Agents to handle calls, chats and emails for our clients. You will respond to inquiries, troubleshoot issues, and maintain professional, high-quality interactions to drive customer satisfaction.

The role is fully onsite in Mesa, AZ with local candidates only. The position requires flexibility to work in shifts and a commitment to delivering first-time resolution with excellent communication skills.

Qualifications

• High School Diploma or equivalent required.
• Strong problem solving and logical reasoning abilities.
• First-time resolution mindset and customer focus.

Responsibilities

• Address issues or tasks via ticketing, chat, email or phone channels.
• Provide guidance and support to drivers via phone for breaks and maintenance requests.
• Monitor vehicle/service alerts and submit work orders as needed.
• Compose concise, client-aligned messages across channels.
• Monitor rider interactions using internal tools and escalate with troubleshooting notes.
• Meet internal metrics such as quality, performance SLAs and shift adherence.

Skills

Problem solving

Excellent communication

Customer service

Technical troubleshooting

Ownership mindset

Adaptability

Spoken and written communication

Education

High School Diploma or equivalent

Tools

Service Now

Remedy

Spiceworks

HubSpot

Job description

Cognizant Technology Solutions Corporation in Mesa, AZ is hiring a team of Call Center Agents to handle calls, chats and emails for our clients. You will respond to inquiries, troubleshoot issues, and maintain professional, high-quality interactions to drive customer satisfaction.

The role is fully onsite in Mesa, AZ with local candidates only. The position requires flexibility to work in shifts and a commitment to delivering first-time resolution with excellent communication skills.