Onsite Rider Support Specialist | Customer Care Pro

Cognizant Technology Solutions Corporation; Mesa (AZ); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays + PTO

401(k) plan

Job summary

Cognizant in Mesa, AZ is seeking a Call Center Agent to handle calls, chats and emails for clients and customers. The role is fully onsite in Mesa, AZ and local candidates will be considered.

Candidates should have a High School Diploma or equivalent, strong problem-solving skills, excellent communication, and the ability to deliver first-time resolution while meeting quality and performance metrics.

Qualifications

• At least a High School Diploma or equivalent is required.
• Excellent problem solving and logical reasoning to troubleshoot sequentially.
• Ambitious, energetic and focused on first time resolution.
• 3-4 years of customer service experience (ride sharing/car company preferred).
• Excellent spoken and written communication skills (Versant >=65 or CEFR C1).
• Professional, diplomatic and empathetic demeanor in calls, chats and emails.
• Willingness to work in a 24x7 shift environment.

Responsibilities

• Address issues via ticketing systems, chat, email or phone.
• Provide driver support by phone for break and maintenance requests.
• Monitor vehicle/service alerts and submit work orders as needed.
• Compose clear messages aligned with the client voice across channels.
• Escalate to Team Lead after troubleshooting attempts.

Skills

Problem solving

Communication

Ownership

Shift flexibility

Empathy

Education

High School Diploma or equivalent

Tools

Service Now

Remedy

Spiceworks

Hubspot

Job description

Cognizant in Mesa, AZ is seeking a Call Center Agent to handle calls, chats and emails for clients and customers. The role is fully onsite in Mesa, AZ and local candidates will be considered.

Candidates should have a High School Diploma or equivalent, strong problem-solving skills, excellent communication, and the ability to deliver first-time resolution while meeting quality and performance metrics.