Senior Revenue Operations Manager (m/f/d)

IntegrityNext; United States; Remote; USD 120,000 - 190,000; Full time

Job summary

IntegrityNext is seeking a Senior Revenue Operations Manager to shape and scale the revenue operations across Sales, Customer Success and Deal Desk. You will own lifecycle processes, forecasting, and cross‑functional governance to drive measurable improvements in efficiency and consistency.

You will guide Deal Desk, work with Finance and Legal on governance, and partner with Strategy and IT to implement scalable workflows and automation.

Qualifications

• 7+ years of relevant experience in Revenue Operations, Sales Operations, Customer Operations or a comparable commercial operations role within B2B SaaS or technology.
• Experience designing, implementing and scaling processes across pipeline management, forecasting, renewals and the customer lifecycle.
• Experience guiding people, functions or complex cross‑functional initiatives and creating clarity around priorities and ownership.
• Experience working closely with Deal Desk, Finance and Legal on commercial governance and quote‑to‑cash processes.
• Experience in an international scale‑up or another fast‑growing, evolving environment.

Responsibilities

• Own the opportunity lifecycle, sales-stage design, data requirements and operational handovers from lead qualification through Closed Won.
• Improve pipeline management through clear expectations, data quality, inspection routines and deal‑review processes.
• Run forecasting across New Business, Renewals and Expansions, including methodology, submissions, consolidation and recurring cadences.
• Partner with Sales and Customer Success leadership to identify risks, gaps and required actions.
• Work closely with Revenue Strategy & Operations on forecast accuracy and scenario analysis.
• Own the operational renewal and expansion lifecycle, including ownership, timelines, milestones and portfolio management.
• Improve Sales‑to‑CS handovers, onboarding governance and frameworks for adoption, customer health, value realization and risk.
• Establish scalable processes for retention, churn, downsell and expansion management.
• Improve customer whitespace identification and the activation of upsell opportunities.
• Guide the Deal Desk Manager by setting clear priorities, objectives and ways of working.
• Provide coaching and support on complex commercial topics and escalations.
• Ensure pricing guardrails, approval processes and quote‑to‑book workflows support both commercial speed and appropriate governance.
• Integrate Deal Desk into wider revenue processes and cross‑functional ways of working.
• Work closely with Revenue Strategy & Operations on GTM planning, business performance insights, quotas, incentives and operational priorities.
• Partner with the CRM, Tools & Integrations Lead to translate business needs into scalable workflows, automation, integrations and system controls.
• Provide leadership with clear operational insights, risks, recommendations and progress updates.
• Identify opportunities to use automation and AI to reduce manual work, improve data quality and make processes more scalable.

Skills

Revenue Operations

Sales Operations

Leadership

Forecasting

Deal Desk

Pipeline management

Customer lifecycle

Process design

Data analysis

Salesforce

Tools

Salesforce

CRM systems

Job description

Senior Revenue Operations Manager (m/f/d)

Full-time

We are looking for a Senior Revenue Operations Manager (m/f/d) to help shape and scale the operational foundation of our revenue organization as IntegrityNext continues to grow internationally. You will work across Sales, Customer Success, Deal Desk and adjacent teams to create clear ownership, reliable processes and effective management cadences across pipeline management, forecasting, renewals, expansion and customer operations.
You will also guide the Deal Desk Manager, setting priorities and standards while supporting complex commercial topics and ensuring that Deal Desk is well integrated into our wider revenue operating model. This is a senior, hands‑on role for someone who enjoys bringing structure to complex topics, improving how teams work together and turning operational insights into measurable improvements.

What can you expect?

Build & scale our revenue operating model

• Design and continuously improve commercial processes, ownership models, decision rights and handovers across Sales, Customer Success, Deal Desk and adjacent teams
• Establish clear governance, escalation paths and service levels for critical revenue processes
• Own the operational RevOps roadmap, request intake and prioritization together with the Director of Revenue Operations
• Build scalable documentation, playbooks, controls and change-management practices that support consistent execution

Run pipeline & forecasting processes

• Own the opportunity lifecycle, sales-stage design, data requirements and operational handovers from lead qualification through Closed Won
• Improve pipeline management through clear expectations, data quality, inspection routines and deal‑review processes
• Run forecasting across New Business, Renewals and Expansions, including methodology, submissions, consolidation and recurring cadences
• Partner with Sales and Customer Success leadership to identify risks, gaps and required actions
• Work closely with Revenue Strategy & Operations on forecast accuracy and scenario analysis

Scale Customer Success & commercial operations

• Own the operational renewal and expansion lifecycle, including ownership, timelines, milestones and portfolio management
• Improve Sales‑to‑CS handovers, onboarding governance and frameworks for adoption, customer health, value realization and risk
• Establish scalable processes for retention, churn, downsell and expansion management
• Improve customer whitespace identification and the activation of upsell opportunities

Guide & integrate Deal Desk

• Guide the Deal Desk Manager by setting clear priorities, objectives and ways of working
• Provide coaching and support on complex commercial topics and escalations
• Ensure pricing guardrails, approval processes and quote‑to‑book workflows support both commercial speed and appropriate governance
• Integrate Deal Desk into wider revenue processes and cross‑functional ways of working

Partner across strategy, systems & teams

• Work closely with Revenue Strategy & Operations on GTM planning, business performance insights, quotas, incentives and operational priorities
• Partner with the CRM, Tools & Integrations Lead to translate business needs into scalable workflows, automation, integrations and system controls
• Provide leadership with clear operational insights, risks, recommendations and progress updates
• Identify opportunities to use automation and AI to reduce manual work, improve data quality and make processes more scalable

What should you bring along?

Experience & Domain Focus

• 7+ years of relevant experience in Revenue Operations, Sales Operations, Customer Operations or a comparable commercial operations role within B2B SaaS or technology
• Experience designing, implementing and scaling processes across pipeline management, forecasting, renewals and the customer lifecycle
• Experience guiding people, functions or complex cross‑functional initiatives and creating clarity around priorities and ownership
• Experience working closely with Deal Desk, Finance and Legal on commercial governance and quote‑to‑cash processes
• Experience in an international scale‑up or another fast‑growing, evolving environment

Technical/Methodolical Skills

• Good understanding of B2B SaaS revenue models, sales processes, forecasting, recurring revenue, renewals, expansion and customer economics
• Hands‑on Salesforce experience and the ability to translate operational requirements into clear workflow, system and reporting needs
• Analytical skills and the ability to turn pipeline, forecast and customer data into practical improvements
• Experience with process design, operating‑model development, project management and organizational change
• Interest in using automation and AI to improve productivity, scalability and decision‑making

Ways of Working & Mindset

• You combine strategic thinking with a pragmatic, hands‑on approach
• You enjoy bringing structure and clarity to complex topics without creating unnecessary bureaucracy
• You are comfortable working in an evolving environment where not every process or responsibility is already defined
• You take ownership, follow through on commitments and focus on practical, measurable improvements
• You consider commercial needs, customer impact, data quality and scalability when making operational decisions

Communication & Collaboration

• Experience guiding others through clear priorities, constructive feedback and ongoing support
• Ability to work effectively with stakeholders across Sales, Customer Success, Finance, Legal, Product and Technology
• Collaborative approach to aligning teams around responsibilities, processes and decisions
• Clear communication skills in English, with German considered a plus

What do we offer?

Purpose & Impact

• Work on a product and mission with real‑world relevance and visible impact
• Make a meaningful contribution to more sustainable and responsible business practices
• Join a growing company where your work can directly influence how we scale
• Benefit from an attractive compensation package that reflects your contribution

Attractive Benefits

• 30 days of paid vacation to give you enough time to recharge
• EGYM Wellpass membership to support your health and well‑being
• Flexible working models that help you balance your professional and personal life

Modern Work Environment & Flexibility

• Work from inspiring office spaces in the heart of Munich
• Enjoy the flexibility to work remotely from home or anywhere within Germany
• Combine in‑person collaboration with the freedom of flexible working

Great Team

• Join a professional, welcoming and highly motivated team
• Collaborate at eye level in a culture built on openness, trust and honest feedback
• Be part of an environment where people support each other, share knowledge and grow together

Flat Hierarchies & Ownership

• Benefit from short decision‑making paths and plenty of room to make an impact
• Bring your ideas and help shape how we work
• Take ownership and responsibility for your topics from day one

Application process

First Interview: People & Culture – A 30‑minute remote conversation to get to know each other, discuss your experience and answer your first questions
Second Interview: Hiring Manager – A 45‑minute remote interview to explore the role, expectations and your relevant experience in more detail
Role‑Specific Deep Dive – A focused conversation to explore your experience and approach in more detail, potentially together with key stakeholders or around selected operational and commercial topics
Team Interview – A final conversation with future team members to get to know each other and explore how we would work together

What success looks like according to your future manager

"Success means bringing Sales, Customer Success and Deal Desk together through clear ownership, reliable processes and consistent management cadences across the revenue lifecycle."

About us

IntegrityNext, a global leader in supply chain sustainability software, stands at the forefront of corporate sustainability and compliance. Since 2016, businesses have trusted IntegrityNext to simplify ESG compliance, reduce risks, and address critical challenges like due diligence, decarbonization, and sustainability reporting. With over 500 customers and 2 million suppliers across 190 countries, IntegrityNext is transforming supply chains into engines of transparency and sustainable growth. For more information, visit www.integritynext.com.
We are an equal opportunity employer and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We welcome applicants from all backgrounds and strive to create an environment where everyone feels respected and heard. Join us in our mission to build a more equitable and inclusive world.