Senior Revenue Operations Leader (Remote)

Get Well; Bethesda (MD); À distance; USD 150 000 - 170 000; Plein temps

Résumé du poste

Get Well is seeking a Senior Director, Revenue Operations to lead the end-to-end revenue engine, connecting Sales, Marketing, Partnerships, Customer Success, Finance and leadership to provide a single source of truth on pipeline, bookings, ARR, renewals, and growth. The role combines strategic thinking with hands-on execution in a high-growth healthcare technology environment.

The position emphasizes forecasting, pipeline management, CRM governance (Salesforce) and revenue tech, dashboards,

Qualifications

• 7+ years of experience in Revenue Operations, Sales Operations, Business Operations, Strategy, Finance, or a related field.
• Experience supporting a B2B enterprise sales organization.
• Strong understanding of CRM systems and revenue technology.
• Demonstrated experience building and managing forecasting, pipeline management, reporting, and revenue analytics processes.
• Strong analytical and quantitative skills.
• Excellent communication and presentation skills.
• Ability to translate complex data into clear recommendations for executives.
• Demonstrated ability to operate effectively in a fast-paced, high-growth environment.
• Adhere to all organizational information security policies and protect sensitive information including ePHI and PHI per policies.

Responsabilités

• Develop and continuously improve the company's revenue operating model across Sales, Marketing, Partnerships, and Customer Success.
• Establish standardized processes and definitions across the revenue organization, including pipeline stages, opportunity qualification, forecasting, bookings, ARR, renewals, expansion, and customer lifecycle metrics.
• Partner with executive leadership to translate growth objectives into measurable revenue plans, capacity requirements, and operating targets.
• Identify bottlenecks and opportunities to improve the efficiency and scalability of the revenue engine.
• Own the company's revenue pipeline reporting and forecasting processes.
• Establish rigorous pipeline inspection and forecasting methodologies.
• Develop and maintain dashboards that provide visibility into pipeline coverage, conversion rates, sales velocity, deal progression, win/loss trends, and forecast accuracy.
• Partner with GTM leadership to identify pipeline gaps and develop strategies to address them.
• Create a consistent executive-level view of current and future revenue performance.
• Own the strategy, governance, and optimization of the company's CRM (Salesforce) and revenue technology ecosystem.
• Ensure CRM data is accurate, complete, and actionable.
• Establish appropriate workflows, automation, reporting, and data standards.
• Evaluate and implement technologies that improve sales productivity, intelligence, forecasting, and customer engagement.
• Integrate CRM data with financial and operational systems where appropriate.
• Develop metrics and reporting that measure sales-team productivity and effectiveness.
• Analyze performance by representative, territory, market segment, customer type, and sales stage.
• Support territory planning, account segmentation, quota setting, and sales capacity planning.
• Identify opportunities to improve sales processes, shorten sales cycles, and increase conversion rates.
• Build a comprehensive revenue-performance reporting framework for the executive team and Board.
• Develop reporting around Key Metrics such as ARR, Pipeline Coverage, Renewal/Retention, Win-Rate, ACV, Sales Velocity, Forecast Accuracy, CAC, and other.
• Establish common operating processes across Sales, Marketing, Customer Success, Partnerships, Finance, and Product.
• Improve handoffs between functions throughout the customer lifecycle.
• Develop a shared understanding of target accounts, opportunities, customer requirements, implementation status, renewals, and expansion opportunities.
• Partner with Finance to ensure revenue forecasts and operating metrics are aligned with financial reporting.
• Track opportunities across health systems, health plans, and other strategic healthcare customers.
• Help leadership understand sales cycles, buying committees, contracting processes, pilots, implementations, expansions, and enterprise adoption.
• Develop account-level intelligence that supports strategic account planning and executive engagement.
• Support analysis of the company's ICP and identify patterns among high-value prospects and customers.
• Lead special projects designed to improve revenue growth, scalability, and operating efficiency.
• Support development of annual revenue plans and go-to-market strategies.
• Develop business cases and ROI analyses for new markets, channels, products, or investments.
• Provide analytical support for strategic partnerships, acquisitions, and other growth initiatives as appropriate.

Connaissances

Strategic thinking

Forecasting

Data analysis

Executive communication

Cross-functional leadership

Problem solving

Sales ops experience

Outils

Salesforce

CRM systems

Description du poste

Get Well is seeking a Senior Director, Revenue Operations to lead the end-to-end revenue engine, connecting Sales, Marketing, Partnerships, Customer Success, Finance and leadership to provide a single source of truth on pipeline, bookings, ARR, renewals, and growth. The role combines strategic thinking with hands-on execution in a high-growth healthcare technology environment.

The position emphasizes forecasting, pipeline management, CRM governance (Salesforce) and revenue tech, dashboards,