Sr Ops Lead Customer Partner

R1; United States; Remote; USD 48,000 - 81,000; Full time

Benefits offered by this job

Annual bonus plan

Competitive benefits package

Job summary

R1 RCM Inc. is seeking a Sr. Ops Lead Customer Partner to oversee day-to-day management of end-to-end or co‑managed revenue cycle engagements.

You will manage relationships with client counterparts and report on revenue cycle performance, guiding updates to executives and supporting initiatives to improve KPIs and NPS. The role requires leadership of billing staff, collaboration across coding, billing, denials, cash posting, and QA teams; developing action plans, handling escalations, and

Qualifications

• Bachelor's degree required or equivalent experience.
• Minimum of 2 years of experience in revenue cycle or related field.

Responsibilities

• Oversee billing staff performance to meet KPI metrics and ensure staffing levels.
• Collaborate with coding, billing, follow-up, denials, cash posting, and QA teams.
• Develop action plans, handle client escalations, and maintain trackers.
• Build and analyze reports to provide insights aligned with client goals.
• Manage administrative duties and maintain documentation across systems.

Skills

Client relationship management

KPI management

Staff leadership

Operational reporting

Education

Bachelor's degree

Job description

Job Summary

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

As our Sr. Ops Lead Customer Partner, you will support the day-to-day management of end-to-end or co‑managed revenue cycle engagement. Every day, you will be involved in relationship management with key client counterparts and communication of revenue cycle performance. To thrive you must have the ability to provide client executives with pertinent updates and support internal efforts to improve KLAS and NPS scores.

Key Responsibilities

• Oversee and manage billing staff performance to meet KPI metrics while ensuring adequate staffing levels and auditing inventory processes.
• Collaborate with multiple service teams across coding, billing, follow-up, denials, clinical denials, credit balance, cash posting, document management, and quality assurance.
• Develop action plans, handle client escalations, and maintain internal trackers with issue escalations as needed.
• Build, oversee, and analyze a range of operational and client‑facing reports to provide actionable insights and ensure alignment with client expectations and organizational goals.
• Manage administrative responsibilities such as approving direct associates’ expenses and timecards (including revisions), maintaining an in-depth understanding of client systems and payer portals, and ensuring accurate documentation is available and utilized effectively.

Qualifications

• Education Level: Bachelor's. Equivalent experience will be considered in lieu of a degree.
• Experience Level: Minimum of 2 years of experience.

Salary & Benefits

• Base pay range is $48,131.00 - $81,225.49 per year.
• Individual pay is determined by role, level, location, job‑related skills, experience, and relevant education or training.
• This job is eligible to participate in our annual bonus plan at a target of 5.00%.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories. If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312‑496‑7709 for assistance.

Visit us on Facebook R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long‑term value. To learn more, visit: https://www.r1rcm.com.