Senior Retail Supervisor - Multi-Unit, Hospitality

US-Department-of-Veterans-Affair; Cleveland (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Veterans Canteen Service at the Cleveland VA Medical Center is seeking a Supervisory Sales Clerk to lead daily operations in a fast-paced retail setting serving Veterans and families.

The role emphasizes hands-on leadership, customer service excellence, and effective use of POS systems and MS Office tools. Prior multi-unit retail experience is valued and required to thrive in this environment.

Qualifications

• A current, valid REAL ID is required to work at Veterans Canteen Service.
• ServSafe Manager certification is required or must be obtained within 90 days of hire.
• Must have a minimum of one year of direct supervisory experience in retail.
• Strong hands-on leadership skills with a focus on service and hospitality are essential.
• A minimum of 3 years of customer service experience is required.
• Proficiency in Microsoft applications (Word, Excel) and experience with Point-of-Sale systems are required.
• Candidates must also possess exceptional verbal and written communication skills.

Skills

Customer service

Supervisory experience

Leadership

Hospitality

Retail operations

Verbal and written communication

POS systems

Tools

Microsoft Word

Microsoft Excel

Job description

Veterans Canteen Service at the Cleveland VA Medical Center is seeking a Supervisory Sales Clerk to lead daily operations in a fast-paced retail setting serving Veterans and families.

The role emphasizes hands-on leadership, customer service excellence, and effective use of POS systems and MS Office tools. Prior multi-unit retail experience is valued and required to thrive in this environment.