Senior Sales Clerk & Front-End Supervisor (Retail)

U.S. Department of Veterans Affairs; Bedford (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

U.S. Department of Veterans Affairs, Veterans Canteen Service in Bedford, MA, seeks a Supervisory Sales Clerk to oversee retail operations at the VA Medical Center.

This role emphasizes service to Veterans and their families, with a fast-paced environment and prior multi-unit experience valued. The position requires a valid REAL ID, ServSafe Manager certification within 90 days, and supervisory retail experience, plus at least 3 years of customer service.

Qualifications

• A current valid REAL ID is required to work at Veterans Canteen Service.
• ServSafe Manager certification is required or must be obtained within 90 days of hire.
• Minimum of one year of direct supervisory experience in retail.
• Minimum of 3 years of customer service experience.
• Proficiency in Microsoft applications (Word and Excel) and experience with Point-of-Sale systems is required.
• Candidates must possess exceptional verbal and written communication skills.

Responsibilities

• Safeguards and manages cash, including petty cash and withdrawals, ensuring secure handling and accurate record-keeping.
• Monitors and verifies cash deposits and withdrawals, reviews sales records, and conducts regular account checks.
• Reports discrepancies, including missing cash or items, promptly and accurately.
• Maintains precise inventory records to ensure efficient operations and cost control.
• Oversee store opening and closing procedures, including signage, cash registers, and ensuring a secure and organized environment.
• Maintains a visually appealing facility by overseeing cleanliness and organization while strategically arranging merchandise displays.
• Provides comprehensive staff training, conducts performance evaluations, and assigns specific tasks to ensure efficiency.
• Performs other duties as assigned.

Skills

Retail supervision

Customer service

Leadership

Verbal and written communication

MS Word

MS Excel

POS systems

Tools

POS systems

Microsoft Word

Microsoft Excel

Job description

U.S. Department of Veterans Affairs, Veterans Canteen Service in Bedford, MA, seeks a Supervisory Sales Clerk to oversee retail operations at the VA Medical Center.

This role emphasizes service to Veterans and their families, with a fast-paced environment and prior multi-unit experience valued. The position requires a valid REAL ID, ServSafe Manager certification within 90 days, and supervisory retail experience, plus at least 3 years of customer service.