Senior Retail Store Manager — Guest Experience Leader

Victra - Verizon Authorized Retailer; Orem (UT); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Paid Training

Health Insurance then

Vision Insurance

Maternity Leave

401K Match

Tuition Reimbursement

Verizon Discount 50%

Diversity Inclusion Groups

Referral Bonus

Career Advancement

Contests

Job summary

Victra - Verizon Authorized Retailer in Utah is seeking a General Manager to lead the guest experience, coach a sales team, and drive store performance.

You will mentor your Assistant General Manager, manage scheduling, budgeting, and inventory, and own store success while delivering exceptional service and high-performance results.

The role requires building a top-tier team, implementing training, and communicating the company vision during weekly leadership calls.

Qualifications

• 1-3 years of experience in a retail sales environment, 2 years in a leadership/supervisory role.
• Management experience in a commissions-based sales environment.
• Proven track record of achieving challenging team and individual sales goals.
• Balanced multiple opposing priorities in a multifaceted environment.
• Set goals, evaluated performance, and developed a high performing team.

Responsibilities

• Building, developing, and mentoring your sales team.
• Working through teams to teach, coach and follow our sales process with Every Guest Every Time
• Attracting and retaining top caliber employees.
• Brand advocate for Victra
• Providing ongoing sales training and support for your team to exceed sales, retention, quality, and service objectives.
• Engaging in sales strategy development to ensure our products and services are effectively showcased throughout the store.
• Ensure store employees meet and/or exceed defined, monthly success measurements and complete assigned training on time, and fully.
• Developing and implementing sales tools and initiatives.
• Maintaining the performance of your store by running retail inventory compliance.
• Engaging in business operations including budgeting, forecasting, analyzing and providing sales reports.
• Thinking of innovative ways to drive traffic in stores and capitalizing on existing customer base.
• Own store success and take ownership for store employees’ work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions.
• Owning all guest escalations and providing a timely resolution.
• Clearly communicating company objectives and priorities to team members and providing timely follow up.
• Staying up to date with new sales promotions and ensuring they are providing our guests with a complete solution to meet their current and future needs.

Skills

Sales leadership

Coaching

Team development

Customer service

Communication

Goal setting

Education

High school diploma or GED

Job description

Victra - Verizon Authorized Retailer in Utah is seeking a General Manager to lead the guest experience, coach a sales team, and drive store performance.

You will mentor your Assistant General Manager, manage scheduling, budgeting, and inventory, and own store success while delivering exceptional service and high-performance results.

The role requires building a top-tier team, implementing training, and communicating the company vision during weekly leadership calls.