Senior Retail Sales Lead — Omni-Channel & Customer Experience

Men's Wearhouse; Cheyenne (WY); On-site; USD 32,000 - 45,000; Full time

Job summary

Men's Wearhouse is seeking a Senior Retail Sales Consultant to manage the customer experience across retail, rental, custom, and omni-channel services. This role may serve as a temporary manager on duty when needed and involves collaborating with store teams to drive sales and service excellence.

The ideal candidate excels in building relationships from greeting to post-sale follow-up, demonstrates strong selling techniques, and contributes to a positive, high-performing store culture.

Qualifications

• Customer-focused mindset and world-class service.
• Willingness to learn and adapt to new programs.
• Ability to consult with retail sales associates and contribute to a positive work environment.

Responsibilities

• Engage as a member of a high-performing team through trust, commitment, and a focus on results.
• Build a relationship with your customer from greeting through post-sale contact.
• Consistently demonstrate the benchmark selling techniques for retail sales, custom clothing sales, and special occasion rentals.
• Continuously encourage and participate in team selling and positively impact the achievement of the store sales volume and metrics goals.
• Assist with visually merchandising, set up, and other store-related projects, as well as conducting merchandise stock counts.
• Handle the cash register, as a cashier, at the point of sale in the store.
• Partners with Store management team to lead store staff to achieve sales, service, and operational expectations when temporarily assigned as the manager on duty.

Skills

Customer service

Adaptability

Team collaboration

Job description

Men's Wearhouse is seeking a Senior Retail Sales Consultant to manage the customer experience across retail, rental, custom, and omni-channel services. This role may serve as a temporary manager on duty when needed and involves collaborating with store teams to drive sales and service excellence.

The ideal candidate excels in building relationships from greeting to post-sale follow-up, demonstrates strong selling techniques, and contributes to a positive, high-performing store culture.