Senior Retail Sales & Customer Experience Lead (Flex MOD)

Men's Wearhouse; Augusta (ME); On-site; USD 32,000 - 45,000; Full time

Job summary

Men's Wearhouse is seeking a Senior Retail Sales Consultant to drive the customer experience across retail, rental, custom, and omni-channel services. This temporary flex role operates as the manager on duty when needed.

You will build relationships from greeting to post-sale contact, apply benchmark selling techniques, assist with merchandising, and collaborate with store management to meet sales and operational goals in a diverse, inclusive environment.

Qualifications

• Customer service focus and delivering a world-class experience.
• Desire to learn and adapt to new programs.
• Ability to consult with retail sales associates at all levels.

Responsibilities

• Engage as a member of a high-performing team through trust, commitment, and a focus on results.
• Build a relationship with your customer from greeting through post-sale contact.
• Consistently demonstrate the benchmark selling techniques for retail sales, custom clothing sales, and special occasion rentals.
• Continuously encourage and participate in team selling and positively impact the achievement of the store sales volume and metrics goals.
• Assist with visually merchandising, set up, and other store-related projects, as well as conducting merchandise stock counts.
• Handle the cash register, as a cashier, at the point of sale in the store.
• Partners with Store management team to lead store staff to achieve sales, service, and operational expectations when temporarily assigned as the manager on duty.

Skills

Customer service

Willingness to learn

Team collaboration

Job description

Men's Wearhouse is seeking a Senior Retail Sales Consultant to drive the customer experience across retail, rental, custom, and omni-channel services. This temporary flex role operates as the manager on duty when needed.

You will build relationships from greeting to post-sale contact, apply benchmark selling techniques, assist with merchandising, and collaborate with store management to meet sales and operational goals in a diverse, inclusive environment.