Senior Retail Sales Associate (Full-Time)

Autozone; City of Ithaca (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Senior Retail Sales Associate who thrives on delivering exceptional customer service. In this dynamic role, you will engage with customers, assist them with their automotive needs, and ensure a smooth shopping experience. You will be responsible for operating cash registers, maintaining store standards, and utilizing tools like OBDII to diagnose vehicle issues. The company fosters a supportive culture with ample opportunities for career growth and offers a comprehensive benefits package to enhance your well-being. If you are passionate about customer service and automotive solutions, this position is perfect for you.

Benefits

Competitive Pay

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Tuition Reimbursement

Exclusive Discounts

Health Savings Accounts

Company Culture

Qualifications

• High School diploma required; basic automotive parts knowledge necessary.
• Excellent communication and decision-making skills are essential.

Responsibilities

• Provide WOW! Customer Service and assist with automotive solutions.
• Complete assigned store tasks and maintain merchandising standards.

Skills

Customer Service

Automotive Knowledge

Communication Skills

Decision Making

Cash Handling

Education

High School Diploma or Equivalent

Tools

OBDII Scanner

ZNET System

Job description

AutoZone's Full-Time Senior Retail Sales Associate drives sales through superior customer service by exceeding customer expectations and providing a WOW! Customer Service experience. While assisting customers, the Senior Retail Sales Associate will perform daily assigned duties and remain compliant with company procedures in accordance to AutoZone expectations by Living the Pledge every day.

Position Responsibilities

• Provides WOW! Customer Service
• Ensures assigned store tasks are completed in a timely manner on assigned shift
• Operates cash registers and follows established cash handling procedures
• Follows company policies and loss prevention procedures
• Maintains a safe working environment including PPE (Personal Protective Equipment)
• Maintains store appearance and merchandising standards as directed
• Ensures that merchandise is restocked and placed in their respective areas
• Utilizes ZNET to help customers locate merchandise or find suitable alternatives
• Maintains product knowledge and current promotions through AutoZone systems and information sources
• Practices GOTTChA and assists with the installation of wipers blades, batteries and light bulbs
• Utilizes OBDII to read codes from customer’s automobiles
• Ability to diagnose automobile problems and recommend solutions
• Communicates with managers regarding customer concerns and employee matters
• Actively engaged in developing more effective customer service skills
• Provides honest and trustworthy advice to customers regarding the best products that fit the customers’ expectations

Position Requirements

• High School diploma or equivalent
• Basic knowledge of automotive parts is required
• Excellent communication and decision making skills
• Ability to lift, load, and deliver merchandise
• Ability to work a flexible schedule to meet the business needs, including holidays, evenings and weekend shifts

Benefits at AutoZone

AutoZone cares about people. That’s why AutoZone offers thoughtful benefits programs with one-on-one benefit guidance designed to improve AutoZoners’ physical, mental and financial wellbeing.

Some of these benefits include:

• Competitive pay and paid time off
• Unrivaled company culture
• Medical, dental, vision, life, and short- and long-term disability insurance options
• Health Savings and Flexible Spending Accounts with wellness rewards
• Exclusive Discounts and Perks, including AutoZone In-store discount
• 401(k) with Company match and Stock Purchase Plan
• AutoZoners Living Well Program for mental and physical health
• Opportunities for career growth and tuition reimbursement

Eligibility and waiting period requirements may apply; benefits for Autozoners in Puerto Rico, Hawaii or the U.S. Virgin Islands may differ.

An ONLINE APPLICATION is REQUIRED. Click the Apply button to complete your application. For step-by-step instructions on how to apply visit careers.autozone.com/candidateresources.

Fair Chance Statement: An applicant’s criminal record is not a disqualification from employment and will be considered individually based on factors such as the relationship between the position sought and the criminal offense, the nature of the offense and the time elapsed since the offense, and any other relevant information.

Compensation Range (USD): MIN 15.0 - MID 15.3 - MAX 15.6