Retail Experience Project & Change Analyst

Golden 1; Sacramento (CA); Hybrid; USD 85,000 - 90,000; Full time

Job summary

Golden 1 Credit Union in Sacramento is seeking a Retail Project Analyst (Exempt) to translate complex projects into clear procedures, communications, and training. This role partners with Retail Delivery and Experience to drive end-user adoption and ensure compliant implementations.

You will analyze projects, develop implementation procedures, coordinate with Legal and Compliance, create training content with Learning and Development, and report progress to stakeholders across Retail and MSCC.

Qualifications

• 7+ years in project research, analysis, test planning, UAT, procedure creation, communications, and change management.

Responsibilities

• Analyze and evaluate overall project impacts on end-users and outline mitigation tactics.
• Advocate for end users in project meetings to reduce impacts and workaround needs.
• Create procedures for new implementations affecting Retail teams, Branch and MSCC.
• Ensure compliance with standards and obtain oversight from Legal and Compliance when necessary.
• Coordinate with Learning and Development to outline training content and modules.
• Plan communications and target dates for Retail at time of implementation.
• Develop enterprise communications for projects and initiatives.
• Access test databases and validate functions used by Retail in software and interfaces, updating procedures accordingly.
• Lead change management plans across Retail and track action items and deliverables.
• Identify challenges to end-user buy-in and propose mitigation strategies.
• Provide regular progress and outcomes reports to stakeholders.

Skills

Change management

Project coordination

Requirements gathering

Communication

Education

Bachelor's degree (Business Administration / Accounting / MIS / CS)

Job description

Golden 1 Credit Union in Sacramento is seeking a Retail Project Analyst (Exempt) to translate complex projects into clear procedures, communications, and training. This role partners with Retail Delivery and Experience to drive end-user adoption and ensure compliant implementations.

You will analyze projects, develop implementation procedures, coordinate with Legal and Compliance, create training content with Learning and Development, and report progress to stakeholders across Retail and MSCC.