Senior Retail Operations Leader, Customer Experience

Bloomingdale's, LLC; Village of Garden City (NY); Sur place; USD 110 000 - 150 000; Plein temps

Avantages offerts par ce poste

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Résumé du poste

Bloomingdale's in Garden City, NY seeks a Senior Manager, Operations to lead a diverse store team and drive the customer experience, profitability, and operational excellence.

You will oversee fulfillment, service, expense management, workforce planning, and technology adoption, partnering with Store, Regional, and Corporate leaders to execute strategic initiatives and maintain a guest-ready, service-focused environment.

Qualifications

• Proven leadership experience managing large, diverse teams.
• Strong business and financial acumen.
• Operational expertise in retail, fulfillment, or service environments.
• Passion for developing talent and building high-performing teams.
• Customer-first mindset with a focus on execution and results.

Responsabilités

• Drive sales, profitability, and operational performance
• Lead and develop high-performing Operations, Fulfillment, and Support teams
• Enhance the customer experience through outstanding service and execution
• Partner with Store, Regional, and Corporate leaders to deliver strategic initiatives
• Optimize workforce planning, productivity, and expense management
• Champion innovation, process improvement, and operational efficiencies
• Ensure a clean, organized, and customer-ready shopping environment

Connaissances

Leadership

Business acumen

Retail ops

Customer service

Workforce planning

Description du poste

Bloomingdale's in Garden City, NY seeks a Senior Manager, Operations to lead a diverse store team and drive the customer experience, profitability, and operational excellence.

You will oversee fulfillment, service, expense management, workforce planning, and technology adoption, partnering with Store, Regional, and Corporate leaders to execute strategic initiatives and maintain a guest-ready, service-focused environment.