Senior Retail Design Program Lead

Whoop; Boston (MA); On-site; USD 80,000 - 110,000; Full time

Job summary

WHOOP is seeking a Senior Project Specialist, Retail Design to drive planning, coordination, and operational excellence across the retail design portfolio from concept to production readiness. You will partner with Retail Experience, Visual Merchandising Designers, Brand, Marketing, Operations, and external partners to ensure alignment on budgets, milestones, and production requirements.

You will manage multiple concurrent projects, maintain schedules, and develop dashboards and reporting to

Qualifications

• 4–7 years of experience in project coordination, project management, design operations, product development, or a related field.
• Experience supporting industrial design, consumer products, hardware, or other physical product development organizations.
• Demonstrated ability to manage multiple concurrent projects while balancing competing priorities in a fast-paced environment.
• Strong organizational, communication, and stakeholder management skills, with the ability to influence cross-functional teams without direct authority.
• Experience partnering with creative teams and translating iterative design work into actionable project plans.
• Experience coordinating with external vendors, fabricators, production partners, or agency partners.
• Experience using project management tools such as Smartsheet, Asana, Airtable, Monday.com, Jira, or similar platforms.
• Strong analytical mindset with a passion for improving operational processes, planning, and portfolio visibility.
• Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions.

Responsibilities

• Translate creative concepts into actionable project plans, ensuring alignment across stakeholders, budgets, and production requirements.
• Coordinate operational support for design teams, including prototype builds, vendor logistics, and purchase orders.
• Drive cross-functional collaboration with Design, Brand, Marketing, Operations, and external partners to keep design activities aligned with retail development schedules.
• Manage the retail design portfolio by tracking design milestones, maintaining project schedules, and identifying risks or dependencies across concurrent initiatives.
• Develop and maintain project management tools, dashboards, and reporting to improve visibility and execution efficiency.
• Establish and implement scalable processes, documentation standards, and operational workflows to enhance organization across the Retail Design team.
• Facilitate clear communication, project updates, and milestone reviews to ensure stakeholder alignment throughout the project lifecycle.

Skills

Project coordination

Design operations

Cross-functional collaboration

Stakeholder management

PM tools (Smartsheet/Asana/Jira)

Analytical mindset

AI tooling in tasks

Tools

Smartsheet

Asana

Airtable

Monday.com

Jira

Job description

WHOOP is seeking a Senior Project Specialist, Retail Design to drive planning, coordination, and operational excellence across the retail design portfolio from concept to production readiness. You will partner with Retail Experience, Visual Merchandising Designers, Brand, Marketing, Operations, and external partners to ensure alignment on budgets, milestones, and production requirements.

You will manage multiple concurrent projects, maintain schedules, and develop dashboards and reporting to