Senior Retail Data & Customer 360 Consultant

Tata Consultancy Services; Marlborough (MA); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Discretionary incentive

Medical coverage

Parental leave

Insurance options

Certification reimbursement

Vacation & holidays

Legal assistance

Job summary

Tata Consultancy Services in Marlborough, MA seeks a Retail Functional Consultant to lead requirements, design data models, and map data across source systems for a unified customer view.

Role requires 5-7+ years in data consulting or analytics within retail, strong SQL, and ability to translate business needs into technical specifications. Extensive stakeholder collaboration and UAT support are part of the responsibilities.

Qualifications

• 5-7+ years of experience as a Data Consultant, Business Systems Analyst, or Functional Analyst.
• Retail industry expertise with understanding of loyalty tiers and cross-channel behavior.
• Proficiency in Customer 360 / Master Data Management concepts.
• Strong SQL skills for data profiling, source-to-target mapping validation, and ad-hoc analysis.
• Ability to translate ambiguous business needs into precise technical requirements.

Responsibilities

• Lead workshops and interviews with client stakeholders to understand and document current and future-state needs for a unified customer view.
• Define and design the conceptual and logical customer data model. Identify key attributes, entities, relationships, and hierarchies.
• Analyze source systems (POS, e-commerce, Loyalty, Marketing Cloud, ERP, Customer Service) and create data mapping specs for ETL/ELT teams.
• Collaborate with business teams to define how Customer 360 data activates use cases like campaign segmentation and personalization.
• Serve as the functional expert during testing and validation phases to ensure data quality and requirements are met.
• Create and maintain functional documentation including data dictionaries and process flows.

Skills

SQL

Retail data

Data modeling

Stakeholder communication

ETL/ELT

Education

Bachelor's degree

Tools

POS systems

ERP

Marketing Cloud

Job description

Tata Consultancy Services in Marlborough, MA seeks a Retail Functional Consultant to lead requirements, design data models, and map data across source systems for a unified customer view.

Role requires 5-7+ years in data consulting or analytics within retail, strong SQL, and ability to translate business needs into technical specifications. Extensive stakeholder collaboration and UAT support are part of the responsibilities.