Senior Residential Support Specialist

BestSelf; Buffalo (NY); On-site; USD 22,162 - 31,564; Full time

Benefits offered by this job

Generous paid time off

Student loan forgiveness programs

Multiple health insurance options

Professional license renewal reimbursement

Career growth opportunities

Job summary

A supportive health services organization in Buffalo, NY is seeking a Resident Support Specialist team leader. This role involves managing appointments, supervising staff, and providing support to clients in their recovery journey. The position requires strong leadership skills and the ability to engage effectively with clients and staff. Competitive pay starts at $19.50/hour with generous paid time off and opportunities for career advancement.

Qualifications

• Associates degree or equivalent or HS diploma with two years experience.
• Ability to lift up to 15 pounds and stand or sit for extended periods.
• Valid NYS driver's license and completion of defensive driving course.

Responsibilities

• Maintain scheduled appointments and transport clients.
• Provide oversight and leadership to RSS staff.
• Assist with household management tasks.

Skills

Excellent organizational abilities

Problem-solving skills

Strong social interaction skills

Knowledge of parenting

Effective interaction with recovering women

Education

Associates degree in human service field

High school diploma or equivalency with two years experience

Job description

FLSAStatus: Non-Exempt, 40 Hours Full Time Status

Pay rate: Starting rate of $19.50

SUMMARY OF DUTIES

Functions as Resident Support Specialist (RSS) team leader. Works with Clinical Team to ensure proper Management of the facility. Supports RSS staff in the maintenance of a stable and therapeutic environment and may assist in their supervision. Under direction of program supervisory staff, schedules Resident Support Specialists and on‑call staff. Participates in household management tasks such as preparation of meals or housekeeping and other program related activities as needed.

POSITION RESPONSIBILITIES

• Maintains updated list of resident's external appointments and schedules vehicles and staff.
• Drives clients to appointments when other staff in unavailable.
• Works with counseling staff to resolve conflicts in transportation schedule.
• Utilizes interactions in the work environment to provide leadership and support to RSS staff.
• Provides medication monitoring.
• Interacts with clients in supportive manner and models appropriate behavior.
• Monitors client interaction with children.
• With supervisory input, develops monthly RSS schedule. Arranges for on‑call staff as directed.
• Schedule and assigned duties are subject to change based on the needs of the program and the clients we serve.
• Ability to maintain flexible work schedule, especially nights, weekends and holidays.
• Completes necessary documentation accordingly.
• Completes all trainings required by the agency.
• Performs all other duties as assigned.

QUALIFICATIONS

• Associates degree or equivalent in human service field and one year in a human service agency, or High school diploma or equivalency and two years full time paid experience in a human service agency or health care facility.
• Excellent organizational, problem‑solving and leadership abilities.
• Must have strong, positive social interaction skills, knowledge of good parenting and the ability to interact effectively with recovering women and their children.
• Basic knowledge of addictions and recovery required.
• Ability to identify potential crisis situations, convey this information to supervisor in a timely and appropriate manner, and follow through with directions.
• Ability to maintain BestSelf HIPPAA confidentiality guidelines.
• Ability to utilize the computer for email, training and BestSelf Systems.
• Must be able to lift up to 15 pounds when handling materials and related tasks.
• Must be able to stand or sit for extended periods of time.
• A valid NYS drivers' license.
• Must have Accredited NYS Defensive driving course; or obtain within 15 days of hire.
• Must maintain Active NYS Defensive Driving class every 3 years, upon expiration.

Some things you can look forward to:

• Welcoming, team environment, that inspires you to thrive and be your BestSelf!
• Generous paid time off
• Various student loan forgiveness programs
• Multiple and diverse health insurance options
• Many other unique lifestyle & personal insurance options
• Professional license/certification renewal reimbursement
• Defensive driving course reimbursement (if required for position)
• Career growth and advancement opportunities