Senior RSS

Rrcooc; City of Middletown (NY); Hybrid; USD 25,000 - 28,000; Full time

Job summary

The Resource Recovery Center of Orange County is seeking a Senior Recovery Support Services Supervisor to oversee shift operations in a NYS-certified detox and rehab setting. You will guide RSS staff, enforce safety protocols, and ensure compassionate, evidence-based care for clients and families.

Responsibilities include coordinating with directors, communicating with interdisciplinary teams, and maintaining thorough shift documentation.

Qualifications

• High school diploma or equivalent.
• Minimum 3 years of human services experience.
• At least 1 year of experience in SUD setting.
• Current NYS driver's license.
• CRPA-P, CASAC-T, CRPA, or NYS Security License.

Responsibilities

• Oversee RSS staff on shift and provide guidance.
• Coordinate safety protocols and admissions planning.
• Respond to safety concerns and incidents.
• Foster teamwork and a customer-focused environment.
• Maintain shift reports and recordkeeping.
• Escort clients to appointments and monitor activities.

Skills

Integrity

Communication

Multi-tasking

Detail oriented

Customer service

Professional demeanor

Education

High School Diploma or equivalent

Job description

Salary: $18.50-20.50

Schedule: Sunday through Tuesday 7:00am-3:30pm, Friday and Saturday 3:00pm-11:30pm

The Resource Recovery Center of Orange County is dedicated to providing the highest quality of care to those suffering from Alcohol and Substance Use Disorders. Substance Use Disorders are chronic illnesses, and treatment provided is based upon the presenting needs of the individual. Our goal is to help individuals and families begin the physical, emotional and spiritual healing process by utilizing compassionate, encouraging and evidence-based practices. We ultimately strive to guide individuals, and their families, towards a goal of living life to its full potential - free from addiction.

JOB PURPOSE

Senior Recovery Support Services (SRSS) provides aid to individuals who have substance use disorders in a NY State OASAS certified Part 816 Medically Supervised Inpatient Detoxification program and/or Part 818 Inpatient Rehabilitation Program. RSS coordinate engagement with all clients including but not limited to pre-admissions, safety screenings, safety rounds, orientation to the facility, monitoring and encouraging participation in daily program routine, and the discharge process. SSR ensures that a “best practice approach” to client care is maintained, while promoting adherence to organizational values, vision, mission, and service to the recovery community.

SCOPE OF INFLUENCE

• Role model professionalism and client centered care to RSS employees. Provide support, coaching, and guidance to RSS team members.
• Acts as a role model when interacting with clients to facilitate client motivation.
• Communicates effectively within interdisciplinary team to support client’s recovery goals, reduce client complaints, and reduce incidents.
• Ensures shift to shift transitions are seamless and consistent.
• Maintains a safe, organized, and therapeutic program environment.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES (85%)

• Ensures that RSS staff are completing tasks accordingly on shift and offer support and guidance where needed.
• Assists Director and RSS Coordinators with shift coordination, client and facility safety protocols, and planning.
• Communicates any personnel issues or concerns to supervisor, Reports any programmatic issues or concerns to supervisor.
• Provides supportive feedback, supports process improvement on shift, and supports culture of teamwork.
• Performs duties and fills in as needed for RSS tasks.
• Observes and monitors clients, providing trauma informed redirection and encouragement to adhere to program activity schedule and structure.
• Monitor, intervene, and report any safety concerns or incidents.
• Develops courteous and engaging customer service from safety desk or residential “L” posts in RSS department, ensuring RSS are cross trained for all posts/workstations.
• Ensures the safety and well-being of all clients, visitors, and personnel while providing excellent customer service in a courteous and professional manner.
• Provides support for evacuation drills, and effective responses to safety & emergency codes.
• Ensures proper response to significant incidents, including timely & accurate incident reporting.
• Communicates client activity to interdisciplinary teams.
• Assists with locating clients and escorting clients to internal and external appointments.
• Assist with all meals and snacks and monitor the dining area.
• Assists with nicotine dosing administration for limited smoking program.
• Supports proper room searches and screenings of all client’s property for contraband.
• Monitors facility premises, access points, activities areas, and residential halls.
• Ensures clients basic needs of clean linen, food, water, clothing, cleaning, and waste disposal are met while in quarantine and modified quarantine.
• Makes routine room checks on all clients as scheduled.
• Supervision of client leisure time activities and outside recreation activities.
• Escorts clients throughout the facility to mealtimes, groups, and activities.
• Supports collection of urine specimens for drug toxicology on new admissions.
• Maintain accurate records on shift reports.
• Adhere to our dress code policy.
• Coordinate bed assignments and room assignments with Admissions and Clinical departments.
• Assure clients follow daily schedulerelated to medication, lunch,snack, group, NDA’s, therapeutic recreation, evening phone calls, wake-up, and lights out times.
• Adhere to all company service and operating standards.
• Remain in compliance with local, state, and federal regulations including HIPAA.

OTHER (15%)

• Participate in interdepartmental staff meetings.
• Leads and supports shift exchange meetings and ensures standardized shift communication.
• Completes all assigned trainings.
• Complete additional duties as assigned.
• Participate in interdepartmental staff meetings.

SKILLS

• Demonstrates Integrity while working as part of the team and working independently.
• Capable of following complex instructions.
• Ability to walk, stand, sit, bend, lift, and/or move continually during working hours.
• Ability to lift items and/or equipment of up to 25 pounds.
• Dedication to excellence in customer service with the ability to listen with an ‘open mind’, showing understanding and compassion.
• Proactive in anticipating Client and staff needs.
• Ability to maintain a professional impression, both in appearance and conduct with highly effective verbal and written communication skills.
• Ability to listen, communicate, and relate to other staff on a professional level.
• Capable of multi-tasking and using independent judgment and solid decision-making skills.
• Flexibility and motivation to provide shift coverage when needed.
• Computer proficiency with email, outlook, and office suite.
• Great interpersonal & communication skills
• Detail Oriented.

QUALIFICATIONS

• High School Diploma or equivalent
• 3 years human services experience
• One (1) year related work experience in SUD setting
• Current valid New York State Driver’s License
• CRPA-P, CASAC-T, CRPA, or Current New York State Security License