RB Residential Support Staff

Advantage Behavioral Health Network; Scranton (Lackawanna County); On-site; USD 28,000 - 30,000; Full time

Job summary

Advantage Behavioral Health Network is seeking a Residential Support Staff in Scranton, PA. This full-time role provides 24/7 direct care to residents in a mental health treatment setting, supporting ADLs, safety, and daily schedules.

You will document behavior in the EMR, de-escalate crises, and assist with admissions, transportation, and facility operations. Strong boundaries and HIPAA compliance are essential.

Qualifications

• High School Diploma or GED required.
• Preferred: Associate’s or Bachelor’s degree in a human services field.
• Experience in behavioral health, residential, or hospital settings preferred but not required.

Responsibilities

• Provide 24/7 resident supervision and safety.
• Assist residents with ADLs and daily routines.
• Document resident behavior and incidents in EMR.
• Coordinate admissions, orientation, and transport.
• Lead non-clinical psychoeducational activities.

Skills

Interpersonal skills

HIPAA/privacy knowledge

Documentation

De-escalation techniques

Crisis intervention awareness

Education

High School Diploma or GED

Associate/Bachelor’s in human services

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

RB Residential Support Staff

PA Residential Peer Recovery Full Time Manual Labor Scranton, PA, US

3 days ago Requisition ID: 2684

Salary Range: $20.00 To $22.00 Hourly

Position Summary:

The Residential Support Staff (RSS) provides direct, front-line support and supervision to residents in a 24/7 mental health treatment environment. The RSS is responsible for maintaining a safe, therapeutic milieu, assisting clients with activities of daily living (ADLs), and ensuring the facility’s daily schedule is followed. As a key member of the direct-care team, the RSS monitors resident behavior, implements de-escalation techniques when necessary, and provides essential documentation to the clinical team.

Essential Duties and Responsibilities

1. Client Supervision and Safety

• Provide continuous 24/7 supervision of residents to ensure a safe and supportive environment.
• Conduct regular, documented safety checks and "rounds" according to facility protocol.
• Monitor resident interactions and intervene using approved non-violent crisis intervention (NCI) or de-escalation techniques to manage behavioral disruptions.
• Assistresidents with Activities of Daily Living (ADLs), including hygiene, room cleanliness, and physical health needs.
• Facilitate the daily facility schedule, ensuring residents attend meals, clinical groups, and appointments on time.
• Lead non-clinical psychoeducational activities and community meetings as assigned.
• Model healthy social boundaries and professional behavior for residents at all times.
• Coordinate and supervise recreational activities and outings to promote social engagement.

3. Documentation and Communication

• Maintainaccurate, real-time documentation of resident behavior, significant incidents, and shift logs in the Electronic Medical Record (EMR) system.
• Provide detailed "hand-off" reports to incoming shifts to ensure continuity of care and safety.
• Report all clinical concerns or safety risksimmediatelyto the Nursing staff or the Mental Health Professional (MHP) on duty.
• Assistin the collection of vitals or supervised toxicology screenings as required by the medical team.

4. Operational Support

• Assistwith the admission and orientation of new residents, including baggage searches and facility tours.
• Ensure the facilityremainsclean andorderly;report maintenance or safety hazards to the Operations Manager.
• Provide safe transportation for residents to off-site medical or psychiatric appointments as needed.

Qualifications

Education and Experience

• MinimumRequirement: High School Diploma or equivalent (GED).
• Preferred: Associate’s or Bachelor’s degree in a human services field (Psychology, Social Work, etc.).
• Experience: Prior experience in a behavioral health, residential, or hospital setting is highly preferred but not alwaysrequiredfor entry-level roles.

Certifications and Clearances

• Mustpass all state-mandated backgroundchecks.
• Current CPR/First Aid certification (or ability to obtain during onboarding).
• Certification in a recognized crisis intervention model (e.g., CPI, NCI) is preferred.
• Valid Driver’s License with a clean driving record.

Knowledge and Skills

• Ability tomaintainstrict professional boundaries and confidentiality (HIPAA).
• Strong interpersonal skills and the ability to remain calm and empathetic in high‑stress situations.
• Basic computer literacy for documentation and communication.

Physical Requirements

• Ability to stand or walk for extended periods (8–12-hourshifts).
• Ability to lift up to 25 lbs.
• Ability to physically intervene in the event of a behavioral crisis according to trained safety protocols.