Senior Resident Services Navigator

Metropolitan Family Services; Chicago (IL); On-site; USD 47,000 - 53,000; Full time

Benefits offered by this job

Aetna Medical Coverage

Guardian Dental Coverage

VSP Vision Coverage

41K employer match

Job summary

Metropolitan Family Services in Chicago is seeking a Senior Resident Service Coordinator to join our Calumet team serving the Central and South Region CHA Senior Buildings. This full-time role focuses on connecting seniors with resources, conducting assessments, and coordinating services to enhance quality of life.

You will build relationships with clients aged 55+, plan social and educational activities, document progress in CMTS, and collaborate with staff to meet program goals.

Qualifications

• 1+ years of case management experience which includes the coordination of senior services or related field required.
• High School Diploma and 2+ years of experience required.
• Bachelor’s Degree in social or related field from an accredited college or university preferred.

Responsibilities

• Provide ongoing outreach and engagement to build relationships with clients 55 years and older and inform them of available resources.
• Completion of assessment to understand basic needs, quality of life indicators, current services, and to identify opportunities for education/socialization and recreational activities.
• Provide resources, coordinate and assist clients to meet their needs.
• Organizing and coordinating recreational, social and educational activities for seniors.
• On-going engagement, reassessment and goal planning.
• Conducts well-being checks as needed.
• Handles emergency and crisis situations with residents.
• Establish a senior group to support the development of community events and activities.
• Aware of all resources in the community and will work with these resources to provide referrals for seniors. Serve as an advocate.
• Works within contract, grant, and program requirements including meeting timelines and reporting requirements.
• Enter documentation in CMTS and file by assigned timeline
• With program supervisor approval or higher, authorizes limited amounts of financial assistance to clients.
• Track and manage deliverables to meet and exceed monthly goals.
• Takes increasing responsibility for own professional development, utilizing supervision and other developmental opportunities within and outside the agency to enhance skills and understanding.
• Other programmatic duties as assigned by supervisor.
• Works effectively with diverse staff and service populations.
• Attend monthly coordination and community meetings.
• Knowledgeable with the service needs of the senior population.
• Highly organized. Knowledge of Outlook, Microsoft Office, Excel spreadsheet, TEAMS and Zoom to track submission of documentation/ program needs.
• Creative in creating flyers.
• Required to plan accordingly, as needed in response to scheduled activities/ events at assigned buildings.
• Required to work a rotating weekend/ evening schedule per year that includes a Saturday and at least one per week late night.
• Other duties as assigned.

Skills

Communication skills

Organizational skills

Excel

Microsoft Office

Outlook

Teamwork

Mandarin/Cantonese

Education

Bachelor’s Degree in social or related field

High School Diploma

Tools

Excel

CMTS

Outlook

TEAMS

Zoom

Job description

Metropolitan Family Services in Chicago is seeking a Senior Resident Service Coordinator to join our Calumet team serving the Central and South Region CHA Senior Buildings. This full-time role focuses on connecting seniors with resources, conducting assessments, and coordinating services to enhance quality of life.

You will build relationships with clients aged 55+, plan social and educational activities, document progress in CMTS, and collaborate with staff to meet program goals.