Senior Resident Experience Leader

Vistas San Marcos; Lexington (KY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Dental

Vision

401(k) with Employer Matching

Medical & Dependent Care FSA

Life Insurance

Sick Leave

Paid Time Off

Paid Pregnancy & Childbirth Leave

Paid Paternity Leave

Health Insurance

HSA with Employer Matching

Short-Term Disability

Long-Term Disability

Preferred Membership Pricing at Local

National Companies

CoreGiving Volunteer Days

Referral Program

Charity Matching Program

Job summary

American Campus Communities seeks a Resident Experience Manager to lead the property team and oversee leasing, marketing, and administrative operations, driving an exceptional resident experience. You will recruit, hire, train, and evaluate staff, collaborate on compensation, and ensure adherence to company standards while managing communications with university partners.

The role focuses on developing team performance, managing processes, and maintaining strong resident relations, budgeting,

Qualifications

• 2 years’ of leadership experience in student or multi-family housing, or similar industry
• Bachelor’s degree in business or relevant field preferred
• Skills in leasing and marketing, customer service, facility management, budgeting, supervision, business administration, public relations, residence life, and a combination of business and student development skills
• Strong communication and collaboration skills
• Demonstrated leadership skills

Responsibilities

• Supervise entire office team and all community assistants, providing leadership that translates to an exceptional resident experience – from prospective resident to lease renewal – by overseeing all leasing, marketing, and administrative operations for property.
• Recruit, hire, train, and develop direct reports to achieve leasing and marketing objectives and to create a positive, engaging workplace for team.
• Conduct performance evaluations of direct reports and performance discussions with team members.
• Collaborate with supervisor and Human Resources on compensation adjustments for direct reports.
• Deliver an exceptional resident experience by ensuring all leasing, marketing and administrative efforts at property are at company standard.
• Serve as lease executor if applicable.
• Direct team’s marketing efforts, ensuring successful events and programs; ensure website is being regularly audited for accuracy and visual standards.
• Manage the process to assist with collecting resident feedback and survey results, as well as creating action plans for improvement.
• Manage property’s administrative needs, including scheduling, payroll, deposits/invoices, package management, incident reports, posting requirements, and contracts.
• Partner closely with Service Manager to ensure property is consistently well-maintained and meets curb appeal standards.
• Work closely with Service Manager to own property financials, including purchasing and performance to budget.
• Ensure consistent and ongoing communication with University partners.
• Represent ACC as property leader at resident functions and marketing events.
• Exercise discretion in overseeing all resident communication, including events and notices. Responsible for rent collection and eviction processes in partnership with centralized services as needed.
• Effectively resolve resident conflicts and disputes.
• Maintain key control oversight, including key box access.
• Other duties as assigned by manager.

Skills

Leadership

Communication

Budgeting

Marketing

Customer service

Operations

Education

Bachelor’s degree in business

Job description

American Campus Communities seeks a Resident Experience Manager to lead the property team and oversee leasing, marketing, and administrative operations, driving an exceptional resident experience. You will recruit, hire, train, and evaluate staff, collaborate on compensation, and ensure adherence to company standards while managing communications with university partners.

The role focuses on developing team performance, managing processes, and maintaining strong resident relations, budgeting,