Senior Resident Experience Leader

Vistas San Marcos; Kennesaw (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Dental

Vision

401(k) with Employer Matching

Medical & Dependent Care FSA

Life Insurance

Sick Leave

Paid Time Off

Paid Pregnancy & Childbirth Leave

Paid Paternity Leave

Health Insurance

HSA with Employer Matching

Short-Term & Long-Term Disability

Job summary

American Campus Communities is seeking a Resident Experience Manager to lead the property team, oversee leasing, marketing and administrative operations, and ensure top-tier resident satisfaction. You will recruit, train, and coach staff, manage budgets with the Service Manager, and maintain strong campus partnerships.

The role emphasizes team development, performance management, and delivering a consistently excellent resident experience across events, communication, and operations.

Qualifications

• 2 years’ of leadership experience in student or multi-family housing, or similar industry.
• Bachelor’s degree in business or relevant field preferred.
• Skills in leasing and marketing, customer service, facility management, budgeting, supervision, business administration, public relations, residence life, and a combination of business and student development skills.
• Strong communication and collaboration skills.
• Demonstrated leadership skills.

Responsibilities

• Supervise entire office team and all community assistants, providing leadership that translates to an exceptional resident experience – from prospective resident to lease renewal – by overseeing all leasing, marketing, and administrative operations for property.
• Recruit, hire, train, and develop direct reports to achieve leasing and marketing objectives and to create a positive, engaging workplace for team.
• Conduct performance evaluations of direct reports and performance discussions with team members.
• Collaborate with supervisor and Human Resources on compensation adjustments for direct reports.
• Deliver an exceptional resident experience by ensuring all leasing, marketing and administrative efforts at property are at company standard. Serve as lease executor if applicable.

Skills

Leadership

Leasing

Marketing

Budgeting

Customer Service

Communication

Supervision

Education

Bachelor’s degree in business or relevant field

Job description

American Campus Communities is seeking a Resident Experience Manager to lead the property team, oversee leasing, marketing and administrative operations, and ensure top-tier resident satisfaction. You will recruit, train, and coach staff, manage budgets with the Service Manager, and maintain strong campus partnerships.

The role emphasizes team development, performance management, and delivering a consistently excellent resident experience across events, communication, and operations.