Senior Representative - NOC Security Desk

United Airlines; Arlington Heights (IL); On-site; USD 82,000 - 107,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Parental leave

Employee assistance program

Commuter benefits

Paid holidays

Paid time off

401(k)

Flight privileges

Job summary

United Airlines in Arlington Heights, IL is seeking a Senior Representative for the NOC Security Desk to support global corporate security operations around the clock. You will liaise with TSA, FBI, and other authorities and log, guide and maintain investigations related to security incidents affecting passengers, facilities and personnel.

The role requires a Bachelor’s degree or equivalent, 2+ years of related experience, strong verbal and written communication, and the ability to work in a

Qualifications

• Bachelor's degree or equivalent years of experience.
• 2+ years of related experience.
• Knowledge of U.S. and foreign aviation security regulations; airline practices and policies.
• Ability to interpret regulations and communicate geo-political analysis.
• Ability to work in a high stress environment.
• 24x7 operational shift work including holidays.
• Strong verbal and written communication skills.
• Reliable, punctual attendance is essential.

Responsibilities

• Act as liaison with TSA, FBI and other authorities 24x7.
• Log, guide and maintain investigations related to security incidents.
• Respond to security notifications and coordinate with operations.
• Communicate with security agencies and internal stakeholders 24x7.
• Ensure timely and accurate resolution of security issues.

Skills

Verbal communication

Written communication

Critical thinking

Shift work

Stress management

Education

Bachelor's degree or equivalent

Tools

MS Word

MS Excel

Outlook

MS Teams

Job description

Senior Representative - NOC Security Desk

Location Arlington Heights, Illinois, United States Category Corporate Job Id OPB00001016 Safety / Security / Environmental Compliance Job Type Full-Time Posted Date 10/21/2026

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

Job Overview and Responsibilities

The Corporate Security team helps us uphold the standards required to run a safe and successful airline. This includes global aviation compliance, geopolitical analysis, passenger incident programs and real time 24x7 security response to support and deal with the security of our facilities, aircraft, and employees worldwide.

• Act as the liaison with the Transportation Security Administration (TSA), Federal Security Directors, Federal Air Marshal Service, State Department Analysts, Regional Security Officers, Federal Bureau of Investigation and international security authorities regarding issues of aviation security and compliance 24x7
• Log, guide and maintain investigations related to United’s Passenger Programs that address unruly and disruptive passenger behavior on board aircraft and in the airport 24x7
• Respond to notifications related to security events between operations and TSA 24x7
• Communicate with TSA Federal Security Directors, the Transportation Security Operations Center (TSOC), Office of Intelligence Watch (OI), Federal Air Marshal Service and FAA's Domestic Event Network (D.E.N.) 24x7
• Timely and accurate resolution of all security issues which arise on a 24x7 basis to minimize impact on customers, co-workers and the operation and report findings out Corporate Security leaders
• Consults with Inflight Services, Flight Operations and Customer Solutions to assess impact of security mandates and provide interpretation and direction to operational personnel
• Initial point of contact between the company and I-SOS (International-SOS, security and international healthcare services company) for geopolitical analysis and specific country threat vectors 24x7

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree or equivalent years of experience
• 2+ years of related experience
• Knowledge of U.S. and foreign government aviation security regulations; airline practices and operational procedures; and United corporate policies
• Ability to comprehend, interpret and effectively communicate government regulations and geo-political analysis
• Ability to work in a high stress environment
• 24x7 operational shift work required including holidays
• Possess excellent verbal and written communication skills
• Demonstrates strong people, planning and organization skills
• Critical thinking skills is a must
• Basic computer skills including WORD, EXCEL, OUTLOOK, and MICROSOFT TEAMS
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Aviation Security
• 2+ Airline or airport experience
• 1+ years of aviation security
• 1+ Corporate Security Experience

The base pay range for this role is $81,795.00 to $106,602.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [e-mail]