Senior Representative, Customer Order Management

Cardinal Health; Tennessee; On-site; Full time

Job summary

A leading healthcare company is seeking a Senior Representative in Customer Order Management to enhance customer experiences through order management and problem-solving. The candidate will manage customer communications, fulfill orders, maintain relationships with stakeholders, and ensure efficient operational execution. This role calls for 3-6 years of experience in a customer service environment, with a focus on collaborative solutions. Benefits include comprehensive health coverage, paid time off, and opportunities for work-life balance.

Benefits

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Short- and long-term disability coverage

Paid parental leave

Healthy lifestyle programs

Qualifications

• 3-6 years of experience preferred.
• High School Diploma, GED or equivalent work experience preferred.

Responsibilities

• Provides outstanding customer service and supports improvements in operational execution.
• Manages customer account activity including order fulfillment, backorders, and inquiries.
• Investigates and resolves customer complaints and anomalies.

Skills

Customer Service

Problem-solving

Communication

Relationship Building

Education

High School Diploma or GED

Job description

Senior Representative, Customer Order Management

Join to apply for the Senior Representative, Customer Order Management role at Cardinal Health

Senior Representative, Customer Order Management

Join to apply for the Senior Representative, Customer Order Management role at Cardinal Health

What Customer Order Management Contributes To Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Customer Order Management is responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution.

Responsibilities

• Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.
• Communicates with customers through email, inbound and outbound phone calls
• Manages customer account activity including, but are not limited to; customer order fulfillment, customer backorders/substitutes, product change requests, new/lost business submissions and coordinating any customer questions / issues that may arise.
• Provides outsourced services to customers relating to invoicing, reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.
• Builds strong relationships with key business stakeholders (Supply Chain, Finance, Operations, Marketing and Commercial) to work in collaborative approach for improved customer service.
• Communicates with customers regarding their needs, questions, and concerns.
• Manages cases regarding reporting, backorders, customer complaints, and pricing and processes product complaint and incident reports
• Investigates and reports on anomalies and discrepancies in point of sales systems, website ordering, and general customer complaint issues.
• Redirects customers to applicable in-house resources as necessary.
• Supports general post-sales issues resolutions as necessary.
  
  

Qualifications

• 3-6 years of experience, preferred
• High School Diploma, GED or equivalent work experience, preferred
  
  

What is expected of you and others at this level

• Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
• In-depth knowledge in technical or specialty area
• Applies advanced skills to resolve complex problems independently
• May modify process to resolve situations
• Works independently within established procedures; may receive general guidance on new assignments
• May provide general guidance or technical assistance to less experienced team members
  
  

Anticipated hourly range: $15.50 per hour - $22.19 per hour

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs
  
  

Application window anticipated to close: 6/22/2025 *if interested in opportunity, please submit application as soon as possible.

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care, Transportation, Logistics, Supply Chain and Storage, and Medical Equipment Manufacturing

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