Remote Customer Service Representative

Maximus; Aurora (IL); Remote; Full time

Job summary

A leading company in the insurance sector is seeking a remote Customer Service Representative. This role involves assisting clients through email, chat, and calls related to property insurance. Candidates should have a high school diploma and over a year of relevant experience.

Benefits

Health insurance coverage

Life and disability insurance

Retirement savings plan

Paid holidays and paid time off

Qualifications

• 1+ years of relevant professional experience required.
• Commercial and residential property insurance experience required.
• Inbound and outbound call center experience required.

Responsibilities

• Provide informed and objective responses to complex concerns.
• Respond effectively to all forms of inbound and outbound contacts.
• Process workflow documents for eligibility verification.

Skills

Communication

Problem Solving

Customer Service

Education

High school diploma or GED

Tools

Microsoft applications

Job description

Description & Requirements

Maximus is currently seeking a remote Customer Service Representative to support our residential and commercial property insurance business needs. The primary responsibilities will include chat, email, inbound and outbound calls. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism.

Essential Duties and Responsibilities:

- Provide callers with informed and objective responses to complex concerns in regard to eligibility guidelines and policies, access to care issues, and escalated concerns.

- Respond effectively to all forms of inbound and outbound contacts.

- Process workflow documents, which include income, identity, and other eligibility verification documents.

- Accept new knowledge of policy and procedures concerning state programs and integrate it with resource materials to answer client concerns.

Minimum Requirements

- High school diploma or GED required and 1+ years of relevant professional experience required, or equivalent combination of education and experience.

- Commercial and residential property insurance experience required
- Inbound and outbound call center experience required

- Electronic communication with customers including email and chat experience required

- Must be able and willing to work Monday- Friday 8am- 5pm Eastern Standard Time -Microsoft application experience required

Home Office Requirements:

- Reliable high-speed internet service

- Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity

- Minimum 5 Mpbs upload speeds

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

14.95

Maximum Salary

$

22.50

Compensation:
$15-$23

Remote: Yes