Senior Representative, Customer Order Management

Cardinal Health; Kentucky; Hybrid; USD 26,000 - 39,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401k savings plan

Paid time off

HSA

FSAs

Disability insurance

Work‑Life resources

Paid parental leave

Job summary

Cardinal Health is seeking a Customer Service Operations representative in the United States. The role supports contract administration, order processing, and issue resolution to sustain and grow customer business. Schedule includes evening hours in EST, reflecting a focus on responsive service.

The role emphasizes strong communication, teamwork, and the ability to manage inquiries, backorders, invoicing questions, and price reporting while collaborating with internal teams for optimal outcomes.

Qualifications

• 3–6 years of experience in customer service or operations.
• Strong communication and relationship-building skills.
• Ability to work in a fast-paced, collaborative environment.

Responsibilities

• Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.
• Manages customer account activity including order fulfillment, backorders/substitutes, product change requests, and new/lost business submissions.
• Provides outsourced services to customers relating to invoicing, reimbursement, and/or other services as liaison in problem solving and resolution.
• Supports process improvement initiatives and builds relationships with key stakeholders.
• Communicates with customers about needs and concerns and helps troubleshoot issues.

Skills

Customer service

Communication

Teamwork

Problem solving

Education

High School Diploma / GED

Job description

Work Schedule: 11:00am - 8:00pm EST

What Customer Service Operations contributes to Cardinal Health Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Responsibilities

• Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.
• Manages customer account activity including but are not limited to; customer order fulfillment, customer backorders/substitutes, product change requests, new/lost business submissions and coordinating any customer questions / issues that may arise.
• Provides outsourced services to customers relating to invoicing, reimbursement, and/or other services by acting as a liaison in problem‑solving, research and problem/dispute resolution.
• Supports process improvement initiatives.
• Builds strong relationships with key business stakeholders to work in collaborative approach for improved customer service.
• Communicates with customers regarding their needs, questions, and concerns and helps troubleshoot issues as necessary.
• Manages cases regarding reporting, backorders, customer complaints, and pricing and processes product complaint and incident reports.
• Supports general sales by analyzing account histories and coordinating internal resources to resolve customer needs.
• Investigates and reports on anomalies and discrepancies in point of sales systems, website ordering, and general customer complaint issues.
• Redirects customers to applicable in‑house resources as necessary.

Qualifications

• 3-6 years of experience
• preferred High School Diploma, GED or equivalent work experience
• preferred Demonstrated ability to work in a fast‑paced, collaborative environment
• Highly motivated and able to work effectively within a team
• Strong communication skills with the ability to build solid relationships

What is expected of you and others at this level

• Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
• In‑depth knowledge in technical or specialty area
• Applies advanced skills to resolve complex problems independently
• May modify process to resolve situations
• Works independently within established procedures; may receive general guidance on new assignments
• May provide general guidance or technical assistance to less experienced team members

Anticipated hourly range: $19.20 per hour - $27.50 per hour

Bonus Eligible: No

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA) 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long‑term disability coverage
• Work‑Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 10/22/2026

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background.

We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day.

Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities.

We are a crucial link between the clinical and operational sides of healthcare, delivering end-to-end solutions and data-driving insights that advance healthcare and improve lives every day.

With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care.

With more than 50 years of experience, we seize the opportunity to address healthcare's most complicated challenges - now, and in the future.