Representative II, Customer Service Operations

Cardinal Health; Northern (KY); Hybrid; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

401k

HSA

FSAs

Short- & long-term disability

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is hiring a Representative II in Customer Service Operations to support Cardinal Health at-Home. The role focuses on assisting customers with orders, product searches, returns, and delivery updates via an inbound call queue.

The position requires strong communication, organizational skills, and the ability to multitask in a fast-paced environment. Training and career development opportunities are available.

Qualifications

• High School diploma, GED or equivalent, or equivalent work experience, preferred.
• 2-4 years' experience in Customer Service preferred.
• Prior computer experience using Microsoft Office systems required.

Responsibilities

• Provides services to customers by acting as a liaison in problem-solving, research and order problem/dispute resolution.
• Offers professional and timely service as a representative of Cardinal Health at-Home.
• Supports an inbound call queue, aiding in placing orders, searching for products, processing returns, responding to order inquiries, providing delivery updates, and answering questions.
• Provides problem resolution for order issues in a timely manner.
• Must be able to multitask in a fast-paced environment.
• Maintain standard Quality Assurance Metrics monthly.

Skills

Customer service

Communication

Organization

Multitasking

Education

High School diploma or GED

Tools

Microsoft Office

Job description

## Representative II, Customer Service OperationsApply: US-Nationwide-FIELD: Full time: Posted Today: 20187116### **Shift:**### **Monday–Friday | 10:00 AM – 6:30 PM EST****What Customer Operations Support contributes to Cardinal Health**Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution***Responsibilities**** Provides services to customers by acting as a liaison in problem-solving, research and order problem/dispute resolution.* Offers professional and timely service as a representative of Cardinal Health at-Home* Supports an inbound call queue, aiding in placing orders, searching for products, processing returns, responding to order inquiries, providing delivery updates, and answering questions* Provides problem resolution for order issues in a timely manner* Must be able to multitask in a fast-paced environment.* Maintain standard Quality Assurance Metrics monthly.* Utilize monthly 1:1 meeting with Supervisor to accomplish goals and focus on career development opportunities.* Demonstrates excellent communication skills and ability to retain information for successful resolution and customer assistance.* Must maintain a distraction free workspace.***Qualifications**** High School diploma, GED or equivalent, or equivalent work experience, preferred* 2-4 years' experience in Customer Service preferred* Prior computer experience using Microsoft Office systems required* Team-oriented mindset* Demonstrate a passion for healthcare* Strong organizational skills and attention to detail***What is expected of you and others at this level**** Applies acquired job skills and company policies and procedures to complete standard tasks.* Works on routine assignments that require basic problem resolution.* Refers to policies and past practices for guidance, including usage of SOP's and written instructions.* Receives general directions on standard work; receives detailed instruction on new assignments.* Consults with supervisors or senior peers on complex and unusual problems.**Anticipated hourly range:**$16.30 per hour - $23.40 per hour**Bonus eligible:**No**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.* Medical, dental and vision coverage* Paid time off plan* Health savings account (HSA)* 401k savings plan* Access to wages before pay day with myFlexPay* Flexible spending accounts (FSAs)* Short- and long-term disability coverage* Work-Life resources* Paid parental leave* Healthy lifestyle programs**Application window anticipated to close:** 11/09/2026\\*if interested in opportunity, please submit application as soon as possible.The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.*Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.**Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.*