Senior Rental Coordinator

WCM White Cap Management LLC; Indianapolis (IN); On-site; USD 42,000 - 52,000; Full time

Job summary

White Cap in Indianapolis, IN is seeking a rental coordinator to oversee regional equipment rentals. You will coordinate rental orders, verify inspections, and ensure readiness of equipment for customers.

The role involves supporting accounts, handling shipping/delivery issues, and collaborating with sales to resolve shortages or damages, with occasional overnight travel and no hiring authority.

Qualifications

• 5–7 years of experience in equipment rental or related field.
• Technical certification or associate degree may be required.

Responsibilities

• Processes regional rental orders and bills customers.
• Verifies equipment inspections before and after rental.
• Maintains files on all rental jobs and reconciles accounts payable for re-rents.
• Handles cycle counts and inventory asset conversions for rental products.
• Communicates problems to sales and customers, such as shortages or damages.
• Supports Account Managers regarding rental equipment and guides junior staff.

Education

Technical certification or associate degree

Job description

A position at White Cap isn't your ordinary job. You'll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Coordinates all rental activities in an assigned region. Supports telephone and walk-in customers with construction and industrial equipment rentals. Verifies that equipment is inspected before and after rental and ensures all equipment is ready for rental.

Major Tasks, Responsibilities, and Key Accountabilities

Processes regional rental orders. Bills customers and processes rental returns. Maintains files on all rental jobs. Manages re-rent purchase orders and the reconciliation of accounts payable invoices for re-rents. Handles cycle counts and inventory asset conversions for all rental products. Ensures inventory is repaired and maintained. Monitors rental transactions to track lost or stolen equipment. Provides support to Account Managers regarding rental equipment. Communicates problems to sales representatives and customers, such as shortages, delivery issues, and damages. Responds to customer issues and escalates concerns as needed. Offers guidance and feedback to Rental Coordinators.

Nature and Scope

May modify processes to resolve situations. Under limited supervision, relies on experience and exercises independent judgment to determine the best approach to achieve desired outcomes. Course of action is often determined by interpreting procedures and policies. Work typically involves periodic review of output by a supervisor or direct customers of the process. Is sought out and/or assigned to provide general guidance/direction, training, and technical assistance to junior level support personnel. Contributes to employees' professional development but does not have hiring/firing authority.

Work Environment

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Ability to lift and carry up to 50 pounds in a physical environment. Ability to stand for periods of time up to and exceeding 60 minutes. Ability to make repetitive movements, such as using a 10-key or calculator, bending, or squatting. Typically requires overnight travel less than 10% of the time.

Education and Experience

Technical certification or associate degree may be required in some areas. Generally 5-7 years of experience in a related area of responsibility.

Preferred Qualifications

If you're looking to play a role in building America, consider one of our open opportunities. We can't wait to meet you.

White Cap and its affiliates serve as a one-stop shop, providing concrete accessories and chemicals, tools and equipment, building materials and fasteners, erosion and waterproofing products, and safety products to professional contractors by meeting their distinct and customized supply needs in non-residential, infrastructure, and residential end markets. White Cap operates approximately 500 branches across North America with more than 11,000 employees supporting approximately 200,000 customers. For more information about White Cap, visit about.whitecap.com.