Senior Renewals Account Manager- West

Sprinklr; United States; On-site; USD 92,000 - 153,000; Full time

Job summary

Sprinklr is seeking a Senior Renewals Account Manager to oversee and manage the renewal processes for a portfolio of complex accounts. The ideal candidate will possess extensive experience in account management and sales negotiations, demonstrating a strong ability to maintain customer relationships and drive contract renewals. This remote role can be based in various states and offers a competitive salary range, health benefits, and a collaborative company culture focused on customer success.

Benefits

Comprehensive health plans

Flexible paid time off

401k plan with company contributions

Life and disability insurance

Access to well-being programs

Continuous learning opportunities

Qualifications

• 8+ years demonstrated success in Renewal Account Management role.
• Expertise in contract renewal processes and sales negotiations.
• Deep knowledge of SaaS sales & services models.

Responsibilities

• Negotiate renewal contracts using sound business judgment.
• Develop negotiation strategies to maximize contract value.
• Monitor customer health metrics and identify risks.

Skills

Negotiation

Account Management

Customer Management

Problem-Solving

Communication

Education

Bachelor’s Degree

Job description

Senior Renewals Account Manager page is loaded

Senior Renewals Account Manager

Apply locations United States - Utah - Remote United States - Wyoming - Remote United States - Washington - Remote United States - New Mexico - Remote United States - Idaho - Remote time type Full time posted on Posted 5 Days Ago job requisition id 111229-JOB

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture here: The Sprinklr Way.

Job Description

About the role:

The Renewals Account Manager collaborates with Sales & Customer Success and is accountable for the renewal process for their account base across one territory or more. Typically, in this role you are responsible for a variety of large r, more complex accounts/territories in partnership with Field Sales.

In this role you can expect to:

• Negotiate all facets of renewal contracts using sound business judgment.

• Develop and deliver win/win negotiation strategies that maximize contract value while protecting and enhancing the customer relationship and the value they are realizing from Sprinklr .

• Identify customer needs and demonstrate strong account management capabilities to drive on-time renewal closure. Identify areas of license expansion and potential renewal risk weekly.

• Maintain a good understanding of Sprinklr licensing models to provide both sales and customers assistance in licensing discussions.

• Monitor customer health metrics to proactively identify and communicate risks. Work cross functionally to develop risk mitigation strategies and drive appropriate actions

• Document all renewal steps, in accordance with Renewal Guidelines, clearly in SFDC / Clari systems

• Engage customers in conversations around renewal readiness, timing and general customer needs.

• Connect with customers on multi-year contracts via direct and indirect communication to ensure continued engagement and customer value realization.

• Adhere to and execute on Renewals Management priorities, expectations and programs

• Create , present, and negotiate renewal proposal(s) and options throughout post sales process .

• Work with Legal, Deals Desk and Sales Operations to resolve complex issues regarding approval and finalization of executable order form.

• Forecast accurately utilizing Renewal & Forecast Guidelines

• Partner with our Sales and C ustomer S uccess organization to review customer value achievement & product adoption.

What We Are Looking For:

• Ability to perform under pressure & within a fast-paced, hyper growth culture

• Team player mindset with a track record of building positive relationships with peers and cross-functional partners.

• Excellent customer management skills; including sales, account management, and customer service.

• Creative problem-solving skills taking personal initiative to identify areas of process improvement and efficiency.

• Demonstrated strong work ethic and consistent quota achievement.

• Proactive approach with strong attention to detail, time management and organization

• Excellent written and verbal communication skills

• Growth mindset who always keeps our customers’ success at the core

What Makes You Qualified :

• Bac helor ’s Degree from an accredited college or equivalent work experience.

• 8+ years demonstrated success in a Renewal Account Management customer facing , quota carrying role

• Advanced proficiency or expert level with contract renewal processes , sales negotiations and renewals forecasting

• Deep knowledge and expertise with SaaS sales & services models focused on enterprise software

• 10-15% travel (region/territory dependent)

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

Compensation Range

$92,000 - $122,000 - $153,000

The base salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range . At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, skills to our internal peers in the role. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan and/or equity plan, depending on role.

US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

Welcome

We’re excited that you’re interested in joining Sprinklr!

Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.

About Us

Here at Sprinklr, we’re on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people — to treating them like family, and to sharing a culture that reflects our values.

Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.

Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form .