Senior Remote Platform Support & IT Operations Specialist

AIP Publishing; Washington (District of Columbia); Remote; USD 85,000 - 95,000; Full time

Benefits offered by this job

Remote workforce

PTO and sick leave

Flexible work schedule

Medical, dental, vision benefits

Retirement benefits

Remote stipend

Training and tuition assistance

Employee assistance program

Job summary

AIP Publishing is seeking a Senior Support Solutions Specialist to ensure stability, security, and usability of core productivity platforms like Microsoft 365, Jira, and DocuSign. You will lead platform administration, complex troubleshooting, and knowledge transfer, while partnering on governance and enablement initiatives.

You will mentor Tier 1/2 staff, contribute to automation and process improvements, and communicate clearly with users to deliver exceptional service experiences.

Qualifications

• 8–10+ years of experience in technical support, service delivery, or systems administration.
• Experience administering Microsoft 365 (Azure AD/Entra ID, Teams, Exchange Online, SharePoint, security and compliance configurations).
• Experience administering Jira, including workflow design, project configuration, permissions, and automation is preferred.
• Experience with DocuSign configuration and administration is preferred.
• Strong understanding of platform governance, security fundamentals, and best operational practices.

Responsibilities

• Manage Microsoft 365 operations, including identity and access, Teams administration, security configurations, and platform updates.
• Administer and optimize Jira, including workflows, schemes, permissions, fields, automation rules, and governance controls.
• Serve as the escalation point for complex user support issues across devices, applications, identity, and collaboration platforms.
• Lead root-cause analysis for incidents; document resolutions, patterns, and lessons learned.
• Maintain DocuSign templates, permissions, routing workflows, and integrations, ensuring compliance with internal standards.
• Proactively monitor system health, resolve errors, apply patches/updates, and mitigate risks before they impact users.

Skills

Troubleshooting

Microsoft 365

Jira Administration

DocuSign

Governance

Communication

Problem-solving

Tools

Jira

DocuSign

Job description

AIP Publishing is seeking a Senior Support Solutions Specialist to ensure stability, security, and usability of core productivity platforms like Microsoft 365, Jira, and DocuSign. You will lead platform administration, complex troubleshooting, and knowledge transfer, while partnering on governance and enablement initiatives.

You will mentor Tier 1/2 staff, contribute to automation and process improvements, and communicate clearly with users to deliver exceptional service experiences.