Senior Platform Support Specialist - 365, Jira & DocuSign

AIP Publishing; United States; Teletrabalho; USD 85 000 - 95 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote workforce

PTO & sick leave

Flexible Work Schedule

Medical, dental & vision benefits

Retirement benefits

Monthly remote stipend

Training and Tuition assistance

Employee Assistance Program

Resumo da oferta

AIP Publishing is seeking a Senior Support Solutions Specialist to safeguard the stability, security, and usability of our core productivity platforms, including Microsoft 365, Jira, and DocuSign. This role will handle platform administration, complex troubleshooting, documentation, and cross-functional initiatives that advance operational maturity and digital enablement.

The Senior Support Solutions Specialist reports to the Manager, User Engagement Specialist, and Security Manager and will

Qualificações

• 8-10+ years of experience in technical support, service delivery, or systems administration.
• Proven ability to diagnose and resolve complex issues across platforms, devices, networks, and identity systems.
• Experience administering Microsoft 365 (Azure AD/Entra ID, Teams, Exchange Online, SharePoint, security and compliance configurations).
• Experience administering Jira, including workflow design, project configuration, permissions, and automation is preferred.

Responsabilidades

• Manage Microsoft 365 operations, including identity and access, Teams administration, security configurations, and platform updates.
• Administer and optimize Jira, including workflows, schemes, permissions, fields, automation rules, and governance controls.
• Serve as the escalation point for complex user support issues across devices, applications, identity, and collaboration platforms.
• Lead root-cause analysis for incidents; document resolutions, patterns, and lessons learned.
• Maintain DocuSign templates, permissions, routing workflows, and integrations, ensuring compliance with internal standards.

Conhecimentos

Microsoft 365

Jira

DocuSign

Troubleshooting

Communication

Descrição da oferta de emprego

AIP Publishing is seeking a Senior Support Solutions Specialist to safeguard the stability, security, and usability of our core productivity platforms, including Microsoft 365, Jira, and DocuSign. This role will handle platform administration, complex troubleshooting, documentation, and cross-functional initiatives that advance operational maturity and digital enablement.

The Senior Support Solutions Specialist reports to the Manager, User Engagement Specialist, and Security Manager and will