Senior Remote Database & App Support Engineer

DecisionPoint | Cortek; United States; Remote; USD 120.000 - 160.000; Vollzeit

Zusammenfassung

DecisionPoint seeks a Senior Database and Application Support Engineer to sustain database availability, application operations, and recovery validation for the USMEPCOM ENLIST program. The role covers diagnosing outages, dependencies, and certificate/API issues across databases, middleware, servers, and cloud components.

This position is remote, with a preference for candidates in the Chicago area. After-hours work may be required during outages, deployments, maintenance windows, upgrades, and

Aufgaben

• Monitor and support the availability, performance, health, and recoverability of enterprise databases and applications.
• Diagnose database availability issues, failed services, connection failures, authentication problems, resource constraints, and performance degradation.
• Analyze application dependencies across databases, servers, services, middleware, APIs, certificates, networks, cloud platforms, storage, and external interfaces.
• Troubleshoot database listeners, connection strings, connection pools, ports, drivers, service accounts, permissions, and network paths.
• Investigate failed database connections, application timeouts, unavailable services, transaction errors, and data-access issues.
• Review database, application, middleware, operating-system, web-server, API, and network logs to isolate faults.
• Use monitoring data, metrics, traces, alerts, logs, and event records to identify the source and scope of service disruptions.
• Diagnose certificate expiration, trust-chain, hostname, binding, private-key, protocol, and encryption-related failures.
• Support installation, renewal, replacement, validation, and troubleshooting of certificates used by applications, databases, APIs, and supporting services.
• Diagnose REST, SOAP, API gateway, endpoint, authentication, authorization, payload, timeout, and connectivity failures.
• Validate dependencies among APIs, backend services, databases, certificates, identity providers, and network controls.
• Support administration and troubleshooting of relational database platforms used within the enterprise environment.
• Support application servers, web servers, middleware, schedulers, integration services, background services, and supporting runtime components.
• Participate in Outage Response Team activities involving database or application degradation and service outages.
• Provide technical diagnosis, mitigation options, workarounds, recovery actions, restoration support, and service validation.
• Maintain detailed incident timelines covering symptoms, technical findings, actions, decisions, dependencies, communications, and restoration results.
• Escalate complex issues to database administrators, application owners, senior engineers, vendors, cloud providers, or development teams.
• Coordinate with Task 4 enterprise operations teams on infrastructure, server, network, cloud, storage, certificate, identity, and platform issues.
• Coordinate with Task 7 software-development teams when incidents require application-code review, defect correction, build changes, or software releases.
• Provide logs, traces, error details, reproduction steps, configuration information, and impact assessments to development teams.
• Validate that application-code corrections resolve the operational issue without introducing new availability or integration problems.
• Support development of temporary workarounds or contingency measures when complete restoration cannot be achieved immediately.
• Support root-cause analysis and document technical causes, contributing factors, dependencies, corrective actions, and preventive recommendations.
• Track post-incident corrective and preventive actions through completion.
• Support database, application, middleware, server, and appliance component upgrades and refreshes.
• Develop or execute implementation plans, upgrade procedures, test steps, validation criteria, rollback procedures, and outage contingencies.
• Coordinate approved maintenance, patching, configuration changes, migrations, and component replacements.
• Perform pre-implementation and post-implementation validation of database and application avail

Jobbeschreibung

DecisionPoint seeks a Senior Database and Application Support Engineer to sustain database availability, application operations, and recovery validation for the USMEPCOM ENLIST program. The role covers diagnosing outages, dependencies, and certificate/API issues across databases, middleware, servers, and cloud components.

This position is remote, with a preference for candidates in the Chicago area. After-hours work may be required during outages, deployments, maintenance windows, upgrades, and