Senior Remote Conversational AI Solution Architect

Mercor; Santa Clarita (CA); Remote; USD 140,000 - 190,000; Full time

Job summary

Mercor is seeking a Conversational AI Solution Architect to craft production-ready voice and agentic systems using Google Enterprise CX tools. You will lead architecture discussions, mentor engineers, and drive end-to-end delivery in a remote, international environment.

The role emphasizes hands-on design, execution, and collaboration with client teams to ensure scalable, enterprise-grade AI capabilities across platforms.

Qualifications

• Conversational AI & Agentic Depth: production-grade experience building voice/agentic systems using Google Enterprise CX tools (Dialogflow CX, CX Agent Studio, SCRAPI, Agent Assist, CCaaS).
• Technical Vetting: formally assessed engineers (e.g., Google AI/FDE Bootcamp certified or internal rigorous engineering benchmark scores above 80%).
• Telecom Architecture Expertise: integrating telecom APIs, UA authentication, and enterprise architectures.
• Autonomous Delivery & Mentorship: senior talent driving initiatives independently and upskilling client teams.

Responsibilities

• Design and deliver production-grade conversational AI solutions across channels.
• Vet and mentor engineering teams, ensuring high-quality AI components and integration.
• Lead telecom architecture discussions and align with enterprise business objectives.

Skills

Conversational AI

Voice systems

Go

Dialogflow CX

Agent Studio

CCaaS

Telecom APIs

Tools

Dialogflow CX

Agent Studio

CCaaS

Job description

Mercor is seeking a Conversational AI Solution Architect to craft production-ready voice and agentic systems using Google Enterprise CX tools. You will lead architecture discussions, mentor engineers, and drive end-to-end delivery in a remote, international environment.

The role emphasizes hands-on design, execution, and collaboration with client teams to ensure scalable, enterprise-grade AI capabilities across platforms.