Senior Relationship Manager - Strategic Client Partner

ADP, Inc.; Massachusetts; On-site; USD 87,000 - 162,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Matched Retirement Savings

Wellness Program

Disability Insurance

Volunteer Time Off

Job summary

ADP, Inc. is seeking a Relationship Manager - III to develop and maintain strategic relationships with our top-tier clients within the Retirement Services portfolio. The role serves as a client advocate and coordinates with ADP teams to ensure client satisfaction and seamless service delivery.

The position requires extensive travel across the United States, regular client meetings, and a hybrid work model. Ideal candidates bring 5–8 years of directly related experience and strong executive

Qualifications

• 5-8 years of directly related experience.
• Hybrid work model with frequent client visits and travel.
• Candidates must reside in one of the listed States/locations and comfortable with 30-40% travel.

Responsibilities

• Key ADP contact for the client's decision maker and/or the senior executive responsible for the ADP relationship.
• Key liaison with all ADP entities to proactively communicate and monitor service and product issues after the client is sold. Focus is on total client satisfaction.
• Execute quarterly comprehensive account reviews with clients. Effectively communicate and oversee the resolution of resulting critical service issues with all ADP entities as well as to communicate areas of satisfaction or perceived improvement.
• Understand client's business issues, HR, Payroll and outsourcing strategies. Identifies new service and/or product opportunities.
• Proactively positions client satisfaction surveys. Follows-up on critical surveys.
• Communicates and promotes key ADP initiatives, i.e.: MOTM, User Group Meetings, Product Announcements/Enhancements.
• Positioned as the Client Advocate within ADP -- cuts through the red tape to resolve issues. Ensures clients understand ADP's position on World Class Service.
• Participate in pre-sale presentations and employee education campaigns.
• Maintains comprehensive and timely records on service activities. Adheres to standard ADP tools and processes for recording and responding to service activities.
• Performs other related duties as assigned.

Skills

Relationship management

Travel readiness

Executive communications

Education

Bachelor's Degree preferred in Business, Finance or Accounting

Job description

ADP, Inc. is seeking a Relationship Manager - III to develop and maintain strategic relationships with our top-tier clients within the Retirement Services portfolio. The role serves as a client advocate and coordinates with ADP teams to ensure client satisfaction and seamless service delivery.

The position requires extensive travel across the United States, regular client meetings, and a hybrid work model. Ideal candidates bring 5–8 years of directly related experience and strong executive