Senior Relationship Manager, Institutional Trust & Custody

Northern Trust; Chicago (IL); On-site; USD 83,000 - 141,000; Full time

Job summary

Northern Trust is seeking a Relationship Manager for Institutional Trust Asset Owners in the Chicago area. You will manage client relationships, align bank resources with client objectives, and deliver thoughtful guidance within master custody services.

You will identify value-added solutions, cross-sell products, and coordinate internal experts to ensure timely delivery and strong client satisfaction, while driving profitability and maintaining client relationships.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5 to 7 years of experience in financial servicing, preferably in trust or asset services.
• Knowledge of trust or asset management and accounting.
• Knowledge of general finance and portfolio management concepts.
• Skills in negotiation, delegation, leadership, and sales.

Responsibilities

• Manages client relationships for institutional trust and custody clients.
• Develops a complete understanding of the client’s business, objectives, goals, and market challenges, and ensures the bank relationship plan is aligned.
• Cultivates strong working relationships with client contacts. Demonstrates the ability to add value by anticipating potential solutions and partnering with the client to implement them.
• Educates clients on emerging issues, bank products and services, regulatory and tax changes, and the general institutional trust environment, advising clients on the impact to their business and on our services.
• Cross sells bank products and services and participates in the development of solutions to client needs, coordinates presentations, brings in experts when appropriate, closes the sale, ensures smooth delivery of new services, and communicates emerging needs.
• Manages client profitability, understands the competitive environment, develops pricing strategies, and works with the team to enhance profitability.

Skills

Financial servicing

Trust management

Portfolio finance concepts

Negotiation

Leadership

Sales

Education

Bachelor’s degree or equivalent experience

Job description

Northern Trust is seeking a Relationship Manager for Institutional Trust Asset Owners in the Chicago area. You will manage client relationships, align bank resources with client objectives, and deliver thoughtful guidance within master custody services.

You will identify value-added solutions, cross-sell products, and coordinate internal experts to ensure timely delivery and strong client satisfaction, while driving profitability and maintaining client relationships.