Senior Relationship Banker — Client Growth & Solutions

Bank of America; Downey (CA); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Benefits

Job summary

Bank of America in Downey, CA seeks a results-driven Financial Center Associate to serve as the first point of contact for clients, uncover personal banking needs, and connect customers to specialists. You will promote consumer and small business solutions, support self-service, and deliver exceptional client care through proactive outreach and follow-up.

This role requires at least one year of sales experience, strong communication, and the ability to work weekends.

Qualifications

• Minimum of one year demonstrated sales experience in a client-centric environment.
• Enthusiastic, motivated self-starter with a strong work ethic and results focus.
• Collaborates effectively to build strong client relationships.
• Passionate and driven to improve clients' financial lives.
• Confident in identifying solutions for client needs.
• Strong written and verbal communication skills.
• Able to engage all clients in person and by phone.
• Learns and adapts to new information and technologies.
• Applies strong critical thinking and problem-solving skills.
• Good time management and multitasking.
• Notary commission to be obtained within months, in the appropriate state.
• Willingness to work weekends and extended hours at nearby locations.

Responsibilities

• Provide financial center clients with consumer and small business solutions, navigating personal banking needs.
• Educate clients on self-service transactions and digital tools.
• Leverage resources to optimize client experience and accuracy.
• Adhere to processes and regulatory guidelines for opening accounts and digital shopping.
• Manage client interactions and comply with regulatory requirements.

Skills

Active Listening

Business Acumen

Customer Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED

Job description

Bank of America in Downey, CA seeks a results-driven Financial Center Associate to serve as the first point of contact for clients, uncover personal banking needs, and connect customers to specialists. You will promote consumer and small business solutions, support self-service, and deliver exceptional client care through proactive outreach and follow-up.

This role requires at least one year of sales experience, strong communication, and the ability to work weekends.