Senior Relationship Banker

M&T Bank Corporation; Pennsylvania; On-site; USD 45,000 - 85,000; Full time

Job summary

An established industry player is seeking a Senior Relationship Banker to enhance customer experiences and drive sales. This role involves proactive outreach to identify customer needs, develop new relationships, and expand existing ones. You will play a key role in managing customer interactions, ensuring compliance, and promoting financial products. Join a company that values integrity and community engagement, where your contributions will make a meaningful impact. If you're passionate about customer service and sales, this is the perfect opportunity for you to thrive in a supportive environment.

Benefits

Medical Benefits

Retirement Plans

Paid Volunteer Time

Diversity and Inclusion Programs

Qualifications

• Minimum 3 years retail sales or customer service experience required.
• Strong verbal communication and interpersonal skills are essential.

Responsibilities

• Develop and maintain customer relationships to achieve sales goals.
• Evaluate financing requests and recommend loan structures.

Skills

Retail Sales Experience

Customer Service Skills

Communication Skills

Time Management

Financial Services Product Knowledge

Education

High School Diploma or GED

Associates Degree

Tools

Internet Technology

Job description

Senior Relationship Banker

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Remote type: Onsite Position

Location: Southampton, PA

Time type: Full time

Posted on: Posted 2 Days Ago

Job requisition id: R72669

Overview:

Identifies customers' needs through the bank’s retail sales process to provide proactive sales solutions through customer outreach for basic and complex customer needs. Specializes in our branch customer experience through all retail and business sales interactions.

Primary Responsibilities:

• Develop new customer relationships and expand and retain existing relationships by proactively identifying opportunities leveraging the portfolio management process and utilizing the fundamentals of the Bank's sales process to achieve personal sales and/or referral goals.
• Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile/pre-call planning, outreach, appointment preparation, interaction/appointment, follow-up) and Risk Management (audit requirements, fraud prevention, Know Your Customer (KYC) and customer information profile (CIP)).
• Reach out to clients to follow up from previous interactions based on need identified during an appointment/interaction to progress development plan.
• Develop understanding and knowledge of products and services offered by Business Banking.
• Evaluate financing requests, recommend loan structure, and submit complete loan application packages.
• Research and provide industry knowledge (e.g. vertical IQ).
• Fluently explain processes, services, and products (e.g. interest expense, amortization schedules, how to optimize/educate all types of consumer debt scenarios, Mortgage/HELOC, Business Banking products, TM and Merchant Services products).
• Attend community networking events.
• Develop relationships with Centers of Influence for referral opportunities.
• Act as liaison with business partners for retail product solutions (i.e. cross-selling retail products to business owners). Build relationships with non-branch business partners (e.g. business bankers, mortgage loan originators).
• Perform basic sales duties.
• May be required to solicit new business banking relationships through outbound prospecting calling activities and develop new banking relationships through a consultative sales approach in some branches.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports diversity and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.
• Responsible for meeting and maintaining registration requirements under the Federal SAFE Act.

Scope of Responsibilities:

The focus of this position is to serve as key driver in growing the business through proactive identification of sales opportunities and portfolio management with customers to support achievement of annual branch sales goals. The position interacts with appropriate areas of the bank to ensure customer needs and service issues are resolved timely, accurately and completely.

The position must stay current on operational, product, and system changes/enhancements, as well as demonstrate good risk management decisions to assist the branch in managing preventable losses and reduce fraudulent activity. Must have sophisticated understanding of each 4 types of need, transactional, savings, retirement and protection (why, why and how). Works with more complex business customers.

Education and Experience Required:

High school diploma or equivalent (GED) and a minimum of 3 years proven retail sales, call center, customer service and/or telesales experience

OR

A high school diploma or equivalent (GED) and minimum of 2 years proven proactive sales experience.

Strong verbal communication and interpersonal skills.

Proven ability to demonstrate exceptional customer service.

Well organized individual with time management and prioritization skills.

Demonstrated financial services product knowledge.

Ability to communicate with tact and diplomacy with internal and external customers.

Proficient with internet user-level technology.

Education and Experience Preferred:

Associates degree.

Notary public license.

Minimum of 3 years financial services sales experience.

Bi-lingual based on branch needs.

Physical Requirements:

Ability to stand for long periods of time.

Prolonged use of hands and fingers.

Ability to lift light to heavy objects weighing 5lbs to 30lbs.

Ability to read fine print.

Ability to interact with customers in an open face-to-face work environment.

Ability to use fax, telephone system, copier and other communication tools.

Location:

Southampton, Pennsylvania, United States of America

About Us

Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the diverse communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution.

As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in diverse talents and fresh skill sets while continuing to support the growth and development of all our team members.

Ready to join our team? Submit your application today!

If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at [e-mail] for assistance.

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans. M&T Bank Corporation has policies and procedures in place to promote a drug-free workplace.