Senior Reinsurance & Client Support Lead (Hybrid)

International Association of Insurance Professionals (IAIP); New York, Northern (NY, KY); Hybrid; USD 100,000 - 130,000; Full time

Job summary

Marsh seeks a skilled Client Support professional to join our CSS team in a hybrid role based in New York, Philadelphia, or Edina. You will collaborate across client accounts to advise on materials, manage KPIs, and help ensure timely, accurate settlements.

You will bring a strong background in accounting/finance, 5+ years in reinsurance or claims, and proficiency with Microsoft Office. The role emphasizes cross-team mentoring and process improvement.

Qualifications

• Bachelor's degree in accounting, finance, or related field.
• 5+ years of experience in reinsurance, insurance, accounting, or claims.
• Proficiency in Microsoft Office Applications (Word, Excel, and PowerPoint).

Responsibilities

• Advise clients on presenting materials and communications to resolve questions and secure reinsurer agreements and payments.
• Authorize KPIs and system tools to manage processes and ensure SLAs are met for efficient service delivery.
• Interface in meetings to share ideas and contribute to evolving operating model and process improvements.
• Consult on accounting/claims for RFPs and sales opportunities to drive growth.
• Develop strategies for reinsurance audits/reviews, review open claims, and reconcile records for QA.
• Counsel peers on complex reinsurance developments and mentor team members.

Skills

Communication skills

Education

Bachelor's degree in accounting/finance/related field

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Marsh seeks a skilled Client Support professional to join our CSS team in a hybrid role based in New York, Philadelphia, or Edina. You will collaborate across client accounts to advise on materials, manage KPIs, and help ensure timely, accurate settlements.

You will bring a strong background in accounting/finance, 5+ years in reinsurance or claims, and proficiency with Microsoft Office. The role emphasizes cross-team mentoring and process improvement.