Senior Registrar Programs Lead

Rutgers University; Newark, Northern (NJ, KY); Hybrid; USD 68,000 - 101,000; Full time

Job summary

Rutgers University–Newark is seeking a Senior Program Coordinator in the Office of the Registrar to provide administrative, operational, and strategic support for student records and enrollment functions. The role emphasizes accuracy, compliance with FERPA, and coordinating complex record requests to support student success.

The position reports to the Assistant Registrar SPVR, offers nonexempt, full-time status, and opportunities to contribute to process improvements and cross-functional

Qualifications

• Advanced knowledge of registrar policies and FERPA.
• Ability to provide senior-level coordination for student records and enrollment operations.
• Strong problem-solving and interpersonal skills for cross-functional collaboration.

Responsibilities

• Serve as a key role in delivering high-quality, student-centered support and provide senior-level coordination and functional oversight for student records and enrollment operations.
• Maintain and coordinate workflows for complex and non-routine student record requests, ensuring accuracy and security across university systems.
• Apply registrar policies and FERPA to support compliant service delivery to students, families, faculty and staff.
• Assist in resolving complex student record issues and collaborate with campus partners to support student success and compliance.
• Support enrollment functions including complex registration scenarios and cross-registration partnerships.
• Resolve escalated student record issues with independent judgment to ensure accurate enrollment status and term-based updates.
• Maintain and reconcile enrollment activity across the student information system and reporting systems.
• Coordinate diploma processing, document management, system updates, registration calendars, and service delivery enhancements.
• Participate in committees, identify operational risks, and recommend process improvements.

Job description

Rutgers University–Newark is seeking a Senior Program Coordinator in the Office of the Registrar to provide administrative, operational, and strategic support for student records and enrollment functions. The role emphasizes accuracy, compliance with FERPA, and coordinating complex record requests to support student success.

The position reports to the Assistant Registrar SPVR, offers nonexempt, full-time status, and opportunities to contribute to process improvements and cross-functional