Regional Director (Master-Planned Communities)

Firstservice-Residential; Panama City (FL); On-site; USD 110,000 - 140,000; Full time

Job summary

FirstService Residential is seeking a Regional Director of Community Management to lead performance, operations, and strategic direction across assigned communities in the region. This executive role partners with boards, residents, vendors, and internal teams to drive excellence and a service-oriented culture.

The ideal candidate brings deep property management experience, strong financial oversight, and a proven track record of developing leaders, implementing strategic plans, and ensuring

Qualifications

• Experience leading multiple community management teams.
• Strong financial oversight and budgeting skills.
• Proven ability to develop and execute strategic plans.
• Excellent stakeholder relationships with boards and vendors.
• Ability to ensure regulatory compliance across communities.
• Excellent communication and leadership capabilities.

Responsibilities

• Direct and manage daily operations of multiple community management teams.
• Develop and monitor regional budgets.
• Mentor and develop community managers.
• Create strategic plans to meet business objectives.
• Build relationships with residents, boards, vendors.
• Ensure service standards and hospitality-minded customer service.
• Prepare and deliver reports.
• Ensure compliance with laws and company policies.

Skills

Leadership

Financial oversight

Customer service

Stakeholder management

Strategic planning

Team development

Regulatory compliance

Reporting

Microsoft Office

Hospitality service experience

Job description

Description

Job Overview

The Regional Director of Community Management is a senior leadership role responsible for overseeing the performance, operations, and strategic direction of an assigned book of community associations. This regional Director plays a critical role in aligning business outcomes with corporate goals, driving operational excellence, and fostering strong stakeholder relationships with boards of directors, residents, vendors, internal partners and associates.

This position requires a results-driven leader with a deep understanding of property management, financial oversight, team leadership, and customer service. The Regional Director ensures that company standards are met while cultivating a positive and service-focused culture across all communities under their supervision.

Key Responsibilities

Operational Oversight

• Direct and manage the daily operations of multiple community management teams within the assigned region.
• Ensure consistent execution of company policies, service standards, and operational procedures.

Financial Management

• Develop and monitor regional budgets.
• Analyze financial reports and take proactive measures to maintain fiscal responsibility and profitability.

Team Leadership and Development

• Inspire, mentor, and support community managers and staff.
• Foster a culture of accountability, engagement, and high performance.
• Provide ongoing coaching and professional development opportunities.

Strategic Planning

• Create and implement strategic plans to meet business objectives and drive growth within the region.
• Identify opportunities for operational improvement and innovation.

Stakeholder Relationship Management

• Build and maintain positive relationships with residents, association board members, vendors, and internal stakeholders.
• Act as a trusted advisor and escalation point for complex issues.

Regulatory Compliance

• Ensure all communities operate in accordance with local, state, and federal laws, as well as company policies and industry standards.

Customer Service Excellence

• Promote and uphold a culture of exceptional hospitality-minded customer service.
• Ensure responsiveness and professionalism in all resident and client interactions.

Reporting & Accountability

• Prepare and deliver accurate and timely daily, monthly, and annual reports.

Skills & Qualifications

• Demonstrated mastery in selecting and developing high-performing leaders-of-people and creating engaging team environments using proven methodologies.
• Demonstrated mastery in managing valuable hospitality service experiences for a diverse stakeholder set using proven service standards and methodologies.
• Demonstrated proficiency in building enduring trust-based relationships in environments where stakeholders frequently change and may have competing priorities using proven methodologies.
• Demonstrated proficiency in reading, interpreting, and consulting on not-for-profit financial statements and schedules.
• Demonstrated proficiency in managing small to medium projects ranging in complexity using proven methodologies.
• Demonstrated proficiency in using critical thinking to solve complex interpersonal and operational problems in a fast-paced portfolio environment.
• Demonstrated proficiency in Microsoft office suite of products.
• Experience in operating ancillary hospitality business operations (food & beverage, retail, golf) is highly desired.

Physical Requirements

• Must be able to lift 25lbs.
• Must be able to sit for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.
• Must be able to sit for long periods of time at a desk.
• Must be mobile enough to move around the office.
• Must be able to hear to receive telephone calls and voice mail messages.

Schedule

Monday - Friday 8:00am - 5:00pm

What We Offer

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

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Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations

Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.