Regional Director (Master-Planned Communities)

Firstservice-Residential; Destin (FL); On-site; USD 140,000 - 210,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision plan

401k with company match

Paid holidays

Time off

Job summary

FirstService Residential is seeking a Regional Director of Community Management in Florida to oversee performance, operations, and strategic direction for a regional book of community associations. You will align business outcomes with corporate goals, drive operational excellence, and nurture stakeholder relationships with boards, residents, vendors, and internal teams.

The role requires a results-driven leader with deep knowledge of property management, financial oversight, and team

Qualifications

• Demonstrated mastery in selecting and developing high-performing leaders and creating engaging team environments.
• Proven ability to deliver hospitality-level service to diverse stakeholders.
• Strong trust-building skills in dynamic, multi-stakeholder settings.
• Ability to read and interpret not-for-profit financial statements and schedules.
• Experience managing small to medium projects with proven methodologies.
• Strong critical thinking for complex interpersonal and operational problems.
• Proficient in Microsoft Office suite.

Responsibilities

• Direct and manage the daily operations of multiple community management teams within the assigned region.
• Ensure consistent execution of company policies, service standards, and operational procedures.
• Develop and monitor regional budgets.
• Analyze financial reports and maintain fiscal responsibility and profitability.
• Inspire and mentor community managers and staff; foster accountability and performance.
• Create and implement strategic plans to meet business objectives and drive regional growth.
• Build and maintain relationships with residents, boards, vendors, and internal stakeholders.
• Ensure communities operate in compliance with laws and company policies.
• Deliver accurate daily, monthly, and annual reports.

Skills

Leadership

Team development

Customer service

Financial oversight

Not-for-profit finances

Project management

Microsoft Office

Job description

Description

Job Overview

The Regional Director of Community Management is a senior leadership role responsible for overseeing the performance, operations, and strategic direction of an assigned book of community associations. This regional Director plays a critical role in aligning business outcomes with corporate goals, driving operational excellence, and fostering strong stakeholder relationships with boards of directors, residents, vendors, internal partners and associates.

This position requires a results-driven leader with a deep understanding of property management, financial oversight, team leadership, and customer service. The Regional Director ensures that company standards are met while cultivating a positive and service-focused culture across all communities under their supervision.

Key Responsibilities

Operational Oversight

• Direct and manage the daily operations of multiple community management teams within the assigned region.
• Ensure consistent execution of company policies, service standards, and operational procedures.

Financial Management

• Develop and monitor regional budgets.
• Analyze financial reports and take proactive measures to maintain fiscal responsibility and profitability.

Team Leadership and Development

• Inspire, mentor, and support community managers and staff.
• Foster a culture of accountability, engagement, and high performance.
• Provide ongoing coaching and professional development opportunities.

Strategic Planning

• Create and implement strategic plans to meet business objectives and drive growth within the region.
• Identify opportunities for operational improvement and innovation.

Stakeholder Relationship Management

• Build and maintain positive relationships with residents, association board members, vendors, and internal stakeholders.
• Act as a trusted advisor and escalation point for complex issues.

Regulatory Compliance

• Ensure all communities operate in accordance with local, state, and federal laws, as well as company policies and industry standards.

Customer Service Excellence

• Promote and uphold a culture of exceptional hospitality-minded customer service.
• Ensure responsiveness and professionalism in all resident and client interactions.

Reporting & Accountability

• Prepare and deliver accurate and timely daily, monthly, and annual reports.

Skills & Qualifications

• Demonstrated mastery in selecting and developing high-performing leaders-of-people and creating engaging team environments using proven methodologies.
• Demonstrated mastery in managing valuable hospitality service experiences for a diverse stakeholder set using proven service standards and methodologies.
• Demonstrated proficiency in building enduring trust-based relationships in environments where stakeholders frequently change and may have competing priorities using proven methodologies.
• Demonstrated proficiency in reading, interpreting, and consulting on not-for-profit financial statements and schedules.
• Demonstrated proficiency in managing small to medium projects ranging in complexity using proven methodologies.
• Demonstrated proficiency in using critical thinking to solve complex interpersonal and operational problems in a fast-paced portfolio environment.
• Demonstrated proficiency in Microsoft office suite of products.
• Experience in operating ancillary hospitality business operations (food & beverage, retail, golf) is highly desired.

Physical Requirements

• Must be able to lift 25lbs.
• Must be able to sit for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.
• Must be able to sit for long periods of time at a desk.
• Must be mobile enough to move around the office.
• Must be able to hear to receive telephone calls and voice mail messages.

Schedule

Monday - Friday 8:00am - 5:00pm

What We Offer

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

#LI-CP2

Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations

Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.