Regional Director

FirstService Residential; Charleston (SC); Sur place; USD 100 000 - 120 000; Plein temps

Avantages offerts par ce poste

Health benefits

401k with company match

Paid time off

Résumé du poste

FirstService Residential in Charleston, SC is seeking a Regional Director to lead a team of Community Managers and partner with clients across the Charleston/Summerville market. This leadership role drives client satisfaction, retention, and operational excellence while fostering accountability and exceptional service.

The ideal candidate builds high-performing teams, strengthens executive-level relationships, and aligns strategy with growth goals.

Qualifications

• Bachelor’s degree in business or related field.
• 5–7 years’ experience in property management, construction or hospitality.
• Valid state driver’s license and vehicle insurance.
• Certification from CCAM or CAI in property management.
• Proficient with Microsoft Office, Outlook and Windows.
• Ability to handle sensitive information.
• Strong problem-solving and decision-making abilities.
• Experience in operations or account/relationship management is a plus.

Responsabilités

• Develop client relationship management plans for each client.
• Execute relationship activities and create action plans for improvements, especially high-risk accounts.
• Model company culture, values and brand promise to strengthen client relationships.
• Act as a brand ambassador by communicating value of products and services.
• Build relationships with boards and provide trusted advisory insights.
• Understand and influence financial and operational goals for each client.
• Own KPIs for your book: customer experience, client retention, growth and profitability.
• Manage FirstService client contracts and secure timely renewals.
• Grow accounts by adding new products and services based on client needs.
• Attract, develop and retain a diverse team of managers; support onboarding of community managers.
• Provide coaching and career development for associates.
• Mentor managers and uphold professional standards.
• Ensure tasks align with SOPs and coordinate with other departments to deliver results.

Connaissances

Leadership

Relationship management

Strategic thinking

Problem solving

Communication

Team development

Time management

Formation

Bachelor’s degree in business

CCAM/CAI certification

Outils

Microsoft Office

Outlook

Windows

Description du poste

Description

Job Overview:

As a Regional Director, you will lead a team of Community Managers and serve as a strategic business partner to clients across the Charleston/Summerville market, one of the fastest-growing regions in the Southeast. This highly visible leadership role is responsible for driving client satisfaction, retention, operational excellence, and team performance while fostering a culture of accountability, ownership, and exceptional service.

The ideal candidate is a proven leader who excels at building high-performing teams, developing talent, strengthening executive-level client relationships, and solving complex business challenges. This role offers the opportunity to directly influence market performance, support continued growth, and partner closely with senior leadership to shape strategic priorities.

This position requires the successful candidate to be physically located in the Charleston market. For exceptional candidates outside the area, competitive relocation assistance is available to support the transition. Charleston offers a unique combination of career opportunity and quality of life, with significant residential growth, coastal living, thriving communities, award-winning dining, and access to some of the most desirable lifestyle amenities in the country.

A successful Regional Director is adaptable, strategic, and passionate about developing people, delivering results, and creating exceptional experiences for both clients and associates. This is an opportunity to lead in a high-growth market while building a long-term career with the industry leader in community management.

Your Responsibilities:

• Works alongside the leadership team to devise client relationship management plans and relationship building activities based on the classification and importance of each client
• Executes on relationship management activities to identify client issues and opportunities and develops detailed action plans to improve the property and client relationship, with special attention on high risk accounts
• Models company culture, values and brand promise to foster and strengthen client relationships
• Acts as a brand ambassador by communicating and demonstrating the value and benefits of our products and services
• Builds strong relationships with board members who provide leadership to the communities managed by acting as a trusted advisor, bringing key insights and solutions to specific situations and following through on commitments with honesty and transparency
• Work through, influence and understand the financial and operational goals and objectives for each client including but not limited to: developer transition, capital improvement projects, financial challenges, board goals and objectives.
• Takes ownership of controllable key performance indicators for their book of business: e.g. customer experience, client retention, growth, profitability, manager turnover
• Is accountable for managing FirstService client contracts and obtaining timely renewals
• Responsible for maintaining growth and profitability of each account through the addition of new products and services based on client needs and pricing
• Attracts, develops and retains a diverse team of managers knowledgeable and capable of meeting the property management needs of each client. Supports the onboarding of new community managers.
• Provides ongoing support with training, coaching and developing career paths for associates that desire growth opportunities
• Regularly influences and mentors community managers and their teams and
• communicates the importance of having a positive attitude, demonstrating professionalism and maintaining a strong work ethic
• Holds self and managers accountable for completing property management tasks and activities in alignment with standard operating procedures, and owning issues and solving problems in collaboration with other departments to deliver measurable business results

Skills & Qualifications:

• Bachelor’s degree in business or related field from an accredited college or university
• 5 to 7 years’ experience in property management, construction or hospitality preferred
• Experience in operations, account management or relationship management an asset
• Valid state driver's license and state-mandated vehicle insurance.
• Possesses and maintains certification from CCAM or CAI in the field of property management strongly desired.
• Critical thinking, problem solving, judgement and decision-making abilities are necessary.
• Proficiency in computer programs like Microsoft Office, Outlook and Windows required.
• Ability to work with sensitive and/or confidential information.

Physical Requirements:

• Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary.
• Must be able to sit and stand for extended periods of time.
• Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business.
• Must have finger dexterity for typing/using a keyboard.
• Must be mobile enough to move around both the office in order to make copies, send mail and faxes and to walk around the property. This could include lengthy walks on uneven areas.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates.
• Capable of working extended hours, to include evenings, weekends and holidays as necessary.
• This position may alternate between working indoors in a controlled climate and with proper lighting, to an outdoors setting with variable climate and lighting.
• Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.
• Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns.
• Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties

What We Offer

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation

$100,0 00– $120,000 annually

Disclaimer Statement:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.