Senior Recovery Manager - Charged-Off Loans & Vendors

UFCU; Austin (TX); Hybrid; USD 110,000 - 170,000; Full time

Job summary

UFCU is seeking a Recovery Manager in Austin, TX to lead the charged-off loan recovery program, oversee third-party agencies and legal recovery partners, and drive data-informed improvements in loss reduction while aligning with UFCU's risk and member experience standards.

This hybrid role collaborates with Collections leadership to refine strategies, monitor vendor performance, and ensure compliant, well-controlled recovery activities across the organization.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree in Business, Finance, Accounting, Criminal Justice, or a related field preferred.
• Minimum 5 years of experience in collections, recovery, charged-off loan servicing, vendor management, legal recovery, or related financial services role.
• Experience working with third-party collection agencies, legal recovery firms, recovery vendors, or outsourced collection partners.
• Experience creating or reconciling placement files, inventory files, payment files, posting files, remittance records, or comparable operational data files.
• Experience using AI-enabled tools, automation, reporting enhancements, or data analytics resources to support operational analysis, documentation, exception management, and workflow improvement in a controlled business environment.
• Experience preparing performance reports, reconciling account-level data, resolving file exceptions, and communicating recovery results to leadership or cross-functional stakeholders.
• Must be bondable.

Responsibilities

• Lead recovery of charged-off loan balances through effective assignment, monitoring, reconciliation, and performance management of recovery inventories.
• Develop and continuously refine recovery strategies with the Director of Collections, using performance data and stakeholder feedback to prioritize placement strategy, vendor allocation, legal escalation criteria including estate and bankruptcy cases, settlement authority, inventory segmentation, and liquidation goals.
• Analyze charged-off loan portfolios to identify recovery opportunities, performance trends, account treatment strategies, and operational improvements; test prioritized changes on an appropriate scale, evaluate outcomes, and incorporate learning into future recovery practices.
• Prepare transparent recovery performance reporting for Collections leadership and cross-functional partners, including placements, payments, recoveries, liquidation rates, agency performance, legal activity, inventory levels, exceptions, improvement priorities, progress against agreed outcomes, and UFCU performance against industry and peer results.
• Leads complex recovery and settlement negotiations by providing direction and feedback to collections staff and takes recovery related member escalations.

Skills

Vendor management

Analytical skills

Excel

AI tools

Agile practices

Communication

Education

Bachelor's degree in Business, Finance, Accounting, Criminal Justice, or related field

Tools

Loan servicing systems

Secure file transfer tools

Document management tools

Reporting platforms

AI-enabled productivity tools

Job description

UFCU is seeking a Recovery Manager in Austin, TX to lead the charged-off loan recovery program, oversee third-party agencies and legal recovery partners, and drive data-informed improvements in loss reduction while aligning with UFCU's risk and member experience standards.

This hybrid role collaborates with Collections leadership to refine strategies, monitor vendor performance, and ensure compliant, well-controlled recovery activities across the organization.