Senior Records & Custodian Relations Specialist

U.S.-Legal-Suppor; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with Company Match

PTO & Holidays

Disability Insurance

EAP

Job summary

U.S. Legal Support in Houston, TX is seeking a Senior Records Representative to manage escalations, train new teammates, and ensure timely retrieval of records. This onsite role emphasizes accuracy, strong communication, and customer service excellence within a fast-paced Records department.

The ideal candidate will have 2–4 years in a high-volume environment, CRM experience, and exceptional organizational skills. Onsite location in Greenspoint with standard business hours.

Qualifications

• 2-4 years in high-volume customer service or contact center.
• Experience with CRM software and data entry.
• Strong verbal and written communication skills.
• Excellent organizational and detail-oriented approach.
• Ability to manage multiple priorities in a fast-paced environment.
• High School Diploma or equivalent required.

Responsibilities

• Respond to calls and emails, handling escalations professionally.
• Coordinate with custodians to fulfill record requests timely.
• Maintain positive relationships with customers, clients, and custodians.
• Advise custodians on actions to collect records efficiently.
• Serve as liaison between custodians and customer service for retrieval.
• Track requests in CRM, ensure data accuracy and compliance.
• Follow up on outstanding requests and overdue records.

Skills

Verbal communication

Written communication

Organizational skills

Time management

Attention to detail

Multitasking ability

Education

High School Diploma or equivalent

College coursework or professional certifications (preferred)

Tools

CRM software

Job description

U.S. Legal Support in Houston, TX is seeking a Senior Records Representative to manage escalations, train new teammates, and ensure timely retrieval of records. This onsite role emphasizes accuracy, strong communication, and customer service excellence within a fast-paced Records department.

The ideal candidate will have 2–4 years in a high-volume environment, CRM experience, and exceptional organizational skills. Onsite location in Greenspoint with standard business hours.