Administrative Associate - 1st Shift (Hybrid)

RR Donnelley; West Virginia; Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

401(k) with company match

Life insurance

Job summary

RR Donnelley is seeking an Administrative Associate to provide a range of administrative support at a West Virginia site, including expense entries, scheduling, time tracking, and client coordination.

The role requires a high school diploma and 1+ year of administrative experience; strong MS Office skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment are essential.

Qualifications

• High school diploma or equivalent required.
• Experience in administrative support preferred, especially in professional settings.
• Strong MS Office skills (Word, Excel, PowerPoint) and accurate typing required.

Responsibilities

• *Answer phone lines and provide customer service
• *Edit/transcribe documents and perform data entry for expenses, time, invoices
• *Create reservations/scheduling for meetings, travel, and conference rooms
• *Manage calendars and phone management, and open client matters
• *Maintain confidentiality of sensitive information and adhere to company policies
• *Ensure proper job tickets and QA standards throughout the task lifecycle
• *Communicate with team and clients to meet deadlines and resolve issues
• *Support billing/expense processes and basic administrative tasks

Skills

MS Office

Typing

Customer service

Data entry

Phone support

Calendar management

Education

High school diploma or equivalent

Tools

Tracking software

Job description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

The Administrative Associate provides a variety of administrative support functions to a site, office and/or client, which may include tasks such as expense reports, time entry, invoice entry, calendar and phone management and opening client matters.

• (* denotes an “essential function”)

• *Perform work in administrative support, including, but not limited to, answering phone lines, providing customer service, editing/transcribing documents, data entry for expenses/time/invoices/other, creating reservations/scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge)
• *Oversight for confidential company information including but not limited to corporate credit card information, P-cards, employee and client distribution lists, prospective and current employee information etc.
• *Utilize appropriate logs and/or tracking software for all administrative support work
• *Ensure that job tickets are properly filled out before beginning work
• *Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle
• *Communicate with team members, lead, supervisor or client on job or deadline issues
• *Meet contracted deadlines for accepting, completing, and delivering all work
• *Troubleshoot basic equipment problems
• *Interact with clients over the phone, via video or electronically
• Prioritize workflow
• Performs Quality Assurance on own work and work of others
• Answer telephone, emails, and place service calls when needed
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner

• High school diploma or equivalent education
• Minimum (1) year administrative support experience in a professional organization, preferably in the legal or banking industry. Formal education and/or training may be considered in lieu of experience.
• Skilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills. Basic knowledge of Microsoft Office suite
• Familiar with other software programs for providing administrative support
• Strong attention to detail with emphasis on accuracy and quality; able to coordinate across the team and work on multiple projects simultaneously while ensuring quality results. Excellent organizational skills
• Ability to meet deadlines and complete all projects in a timely manner
• Ability to handle sensitive and/or highly confidential documents and information with professionalism and discretion
• Ability to exercise good judgment to make decisions that conform to business needs and policy
• Good problem-solving skills, with the ability and understanding of when to escalat a problem to a supervisory level
• Ability to maintain professional composure when working with immediate deadlines
• Ability to work both independently and collaboratively as part of a team
• Ability to work in a fast-paced environment
• Ability to communicate professionally both verbally and in writing
• Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
• Must be self-motivated with a positive attitude
• Proven customer service skills are required to create, maintain, and enhance customer relationships

The rate of pay for this role at the noted RRD location is $17.02-23.46/ hour. Typically, roles follow step
progressions to a target rate or set increments over time. Depending on the role, in addition to the hourlyrate of pay, the total compensation package may also include overtime, shiftdifferential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and visioncoverage, paid time off, disability insurance, 401(k) with company match, life insurance and othervoluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistanceand employer/partner discounts.

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RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.