Senior RBS Site Implementation Leader (Remote Days)

KNAPP; Kennesaw (GA); Presencial; USD 120.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

2 remote days per week

Paid Vacation & Holidays

401k with employer match

Profit Sharing

Tuition Reimbursement

Subsidized daycare

Pet Insurance

Health, dental, vision insurance

Paid Parental Leave

Descripción de la vacante

KNAPP is seeking a Senior Manager RBS Site Implementation in Kennesaw, GA to lead multi-site site launches, transitions, and stabilizations. You will direct Implementation Managers, standardize launch playbooks, and ensure effective cross-functional interfaces with Operations, Finance, HR, and Customer Services.

The role requires proven leadership, strong portfolio governance, and the ability to drive timely decisions and risk mitigation across complex programs.

Formación

• Bachelor’s degree in engineering, operations, business, project management, or related field, or equivalent relevant experience.
• Progressive experience leading complex implementations, site launches, operational transitions, or service deployments in a multi-site environment.
• Demonstrated people‑leadership experience, including coaching managers, setting priorities, and driving accountability across concurrent initiatives.
• Strong project and portfolio management capability, including planning, governance, budget awareness, risk management, change control, and executive reporting.
• Proven ability to lead cross-functional teams and align senior internal, customer, and supplier stakeholders.
• Working knowledge of customer service operations, maintenance or resident‑site environments, quality systems, Health & Safety, and operational readiness.

Responsabilidades

• Lead, coach, develop, and coordinate the Implementation Managers; set priorities, clarify accountability, and balance assignments across the portfolio.
• Establish clear objectives, routines, review cadences, and performance expectations for the implementation team.
• Build implementation capability through onboarding, role-based training, knowledge sharing, and succession planning.
• Provide decision support and executive escalation for complex launch, transition, and stabilization issues.
• Own the RBS implementation governance framework for new sites, expansions, upgrades, and customer transitions.
• Develop, deploy, and continuously improve standard launch playbooks, readiness gates, checklists, templates, and handover criteria.
• Ensure consistent application of RBS standards while managing site-specific requirements and local adaptations.
• Maintain portfolio visibility through integrated schedules, milestone reviews, risk registers, decision logs, and executive status reporting.
• Oversee implementation planning from early engagement through launch, stabilization, and handover to operations.
• Ensure staffing and training plans, operational routines, documentation, tools, safety requirements, and support models are deployment-ready before launch.
• Drive structured stabilization programs with clear owners, exit criteria, open issues control, and timely corrective actions.
• Validate that handovers are complete, accepted, and supported by a defined post-launch support model.
• Define interfaces, RACI, handovers, service levels, and escalation paths with internal partners and project teams.
• Act as the senior RBS implementation contact for leadership, customers, and cross-functional stakeholders.
• Facilitate timely decisions, resolve ownership gaps, and eliminate duplication across support functions.
• Protect customer confidence through clear communication, disciplined expectation management, and transparent issue resolution.
• Identify, assess, and mitigate implementation risks affecting safety, quality, cost, schedule, scope, customer readiness, or operational stability.
• Ensure implementation activities comply with policies, contracts, Health & Safety requirements, and operating standards.
• Provide financial discipline through resource planning, budget awareness, forecast inputs, change control, and cost reporting.
• Partner with Quality, Standards, and Continuous Improvement to capture lessons learned and prevent recurring issues.

Conocimientos

People leadership

Project management

Cross-functional teams

Strategic thinking

Communication

Educación

Bachelor's degree

Descripción del empleo

KNAPP is seeking a Senior Manager RBS Site Implementation in Kennesaw, GA to lead multi-site site launches, transitions, and stabilizations. You will direct Implementation Managers, standardize launch playbooks, and ensure effective cross-functional interfaces with Operations, Finance, HR, and Customer Services.

The role requires proven leadership, strong portfolio governance, and the ability to drive timely decisions and risk mitigation across complex programs.