Senior Quality Specialist
Metropolitan Transportation Authority
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Job summary
Metropolitan Transportation Authority (MTA) seeks a Senior Quality Specialist (Corporate Quality) to plan, execute, and report audits across Construction & Development projects and programs. The role partners with senior management, contractors, and auditees to ensure compliance with quality requirements and ISO standards.
The successful candidate will lead all audit phases, drive corrective actions, and contribute to continual improvement within a large infrastructure environment.
Qualifications
- Bachelor's degree in Business Administration, Quality Management, Project Management, Engineering, Construction Management, Transportation, or a related field.
- Minimum of five (5) years of experience in quality assurance, auditing, quality management systems, compliance, or a related field.
- Experience planning and leading quality audits within transportation, infrastructure, construction, engineering, or public-sector organizations.
- Knowledge of ISO standards.
- Experience conducting internal, process, project, compliance, or management system audits.
- Experience presenting audit findings and recommendations to senior management.
- Certified Quality Auditor (CQA), ISO Lead Auditor, Internal Auditor, or equivalent auditing certification preferred.
Responsibilities
- Lead internal quality audits, project audits, process audits, and compliance assessments across MTA C&D projects, programs, and business units.
- Plan, develop, schedule, and conduct audits per established quality management system requirements and guidelines.
- Develop audit plans, audit schedules, audit criteria, checklists, interview guides, and audit documentation.
- Lead opening and closing meetings and facilitate interactions with auditees and key stakeholders throughout the audit process.
- Conduct interviews, observations, and document reviews to evaluate compliance with quality requirements, procedures, and standards.
- Assess the effectiveness of quality controls, processes, and management system implementation.
- Identify nonconformities, observations, opportunities for improvement, and best practices.
- Prepare clear, objective, and comprehensive audit reports that accurately document audit results, findings, and recommendations.
- Communicate audit findings and trends to business unit leadership and senior management.
- Coordinate and monitor corrective action activities resulting from audit findings.
- Conduct follow-up reviews and assessments to verify the effective implementation of corrective actions.
- Maintain audit records and documentation in accordance with quality management system requirements.
- Support the implementation, maintenance, and continual improvement of the MTA C&D Quality Management System.
- Participate in ISO certifications, surveillance, and recertification activities.
- Review, develop, and update quality-related procedures, guidelines, audit tools, and supporting documentation.
- Analyze audit results and performance metrics to identify recurring issues and opportunities for improvement.
- Collaborate with Corporate Quality personnel and business unit leadership to enhance MTA C&D’s processes and quality performance.
- Provide guidance and support to project teams regarding quality management system requirements and audit readiness.
- Build effective working relationships with MTA C&D personnel, project teams, contractors, consultants, and external stakeholders.
- Facilitate continuous improvement initiatives through the application of audit results, lessons learned, and root cause analysis.
- Support MTA C&D’s quality objectives through the promotion of quality awareness and best practices.
Skills
Education
Tools
Job description
Job Title: Senior Quality Specialist (Corporate Quality)
Agency: Construction & Development
Department/DIV: Office of the President
Reports To: Senior Manager, Quality
Work Location: 2 Broadway
Hours of Work: 8:30 AM to 5:00 PM or as required (7.5HR/ DAY)
Job Family: GEN
Grade: 004
Salary Range: $85,895 to $107,369
Deadline: Open Until Filled
Additional: May need to work outside of normal work hours (i.e., evenings and weekends) Travel may be required to other MTA locations or other external sites.
MTA Construction & Development reserves the right to remove this posting before the application deadline.
MTA Construction & Development (C&D) is responsible for the planning, development, and execution of all capital construction projects across the MTA region. Through centralized oversight and management of the MTA's $64 billion Capital Program, C&D ensures the efficient delivery of critical infrastructure projects that support the region's vast transportation network. As part of the Metropolitan Transportation Authority, the largest transportation network in North America, C&D plays a key role in modernizing and expanding services that support 15.3 million residents across New York City, Long Island, southeastern New York State, and Connecticut. C&D is committed to delivering safe, innovative, and cost-effective capital projects that enhance the customer experience and strengthen the reliability and resilience of the MTA system.
This position is eligible for telework, which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.
The Senior Quality Specialist serves as a senior quality assurance professional responsible for planning, developing, scheduling, conducting, and reporting comprehensive quality audits across MTA C&D projects, programs, and business units. This position collaborates closely with senior management, project teams, contractors, consultants, and auditees to evaluate compliance with quality management system requirements, organizational procedures, contract requirements, and ISO standards.
The role leads all phases of the audit process, including audit planning, scheduling, audit execution, reporting of findings, corrective action verification, and continuous improvement initiatives. The successful candidate must possess strong auditing, analytical, communication, and stakeholder engagement skills and be capable of leading complex audits in a large infrastructure, engineering, and construction environment.
- Serve as Lead Auditor for internal quality audits, project audits, process audits, and compliance assessments across MTA C&D projects, programs, and business units.
- Plan, develop, schedule, and conduct audits in accordance with established quality management system requirements and guidelines.
- Develop audit plans, audit schedules, audit criteria, checklists, interview guides, and audit documentation.
- Lead opening and closing meetings and facilitate interactions with auditees and key stakeholders throughout the audit process.
- Conduct interviews, observations, and document reviews to evaluate compliance with quality requirements, procedures, and standards.
- Assess the effectiveness of quality controls, processes, and management system implementation.
- Identify nonconformities, observations, opportunities for improvement, and best practices.
- Prepare clear, objective, and comprehensive audit reports that accurately document audit results, findings, and recommendations.
- Communicate audit findings and trends to business unit leadership and senior management.
- Coordinate and monitor corrective action activities resulting from audit findings.
- Conduct follow-up reviews and assessments to verify the effective implementation of corrective actions.
- Maintain audit records and documentation in accordance with quality management system requirements.
- Support the implementation, maintenance, and continual improvement of the MTA C&D Quality Management System.
- Participate in ISO certifications, surveillance, and recertification activities.
- Review, develop, and update quality-related procedures, guidelines, audit tools, and supporting documentation.
- Analyze audit results and performance metrics to identify recurring issues and opportunities for improvement.
- Collaborate with Corporate Quality personnel and business unit leadership to enhance MTA C&D’s processes and quality performance.
- Provide guidance and support to project teams regarding quality management system requirements and audit readiness.
- Build effective working relationships with MTA C&D personnel, project teams, contractors, consultants, and external stakeholders.
- Facilitate continuous improvement initiatives through the application of audit results, lessons learned, and root cause analysis.
- Support MTA C&D’s quality objectives through the promotion of quality awareness and best practices.
- Bachelor's degree in Business Administration, Quality Management, Project Management, Engineering, Construction Management, Transportation, or a related field.
- Minimum of five (5) years of experience in quality assurance, auditing, quality management systems, compliance, or a related field.
- Experience planning and leading quality audits within transportation, infrastructure, construction, engineering, or public-sector organizations.
- Knowledge of ISO standards.
- Experience conducting internal, process, project, compliance, or management system audits.
- Experience presenting audit findings and recommendations to senior management.
- Certified Quality Auditor (CQA), ISO Lead Auditor, Internal Auditor, or equivalent auditing certification preferred.
- Excellent communication and interpersonal skills.
- Familiarity and hands‑on experience with Quality concepts and processes, including ISO 9001.
- Proficient computer skills (i.e., Windows environment, Microsoft Office, PeopleSoft, Oracle, etc.) and strong business administrative skills (i.e., presentations, report and letter writing, time management, etc.).
Commuting Made Easy – Enjoy a complimentary MTA transportation pass, plus access to tax‑advantaged commuter benefits to maximize your savings.
Premium Health Coverage at Low Cost – Access high-quality individual, family, and domestic partner healthcare, dental, vision, and life insurance plans.
Secure Your Future – Build long‑term financial security through pension plans and retirement savings accounts designed for eligible employees.
Generous Time Away – Recharge with substantial paid Time off and comprehensive holiday schedules that support your personal and family commitments.
Holistic Support Services – Access our dedicated Work Life Services team and Office of the Chaplains unit for personal guidance and support when you need it most.
Learning & Development Program – Advance your career through structured professional development opportunities, skills training, and leadership programs tailored to support your growth within the organization.
Educational Investment – Pursue your career goals with in‑house training and professional development, tuition reimbursement support, and partnerships with educational institutions.
Employee Assistance Programs – Comprehensive support services to help you navigate life's challenges with confidence and resources.
Discounts & Perks – Take advantage of MTA employee discount programs offering savings on products and services.
Connect & Belong – Join our vibrant Employee Resource Groups to build meaningful connections, share experiences, and contribute to an inclusive workplace culture.
Final salary is determined by experience, skill set, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve.
To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct.
MTA and its subsidiary and affiliated agencies are equal opportunity employers, including those with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.
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