Manager Quality (Infrastructure)

Metropolitan Transportation Authority (MTA); New York (NY); On-site; USD 102,000 - 127,000; Full time

Benefits offered by this job

Transportation pass

Health coverage

Pension plans

Job summary

Metropolitan Transportation Authority (MTA) Construction & Development is seeking a Manager, Quality to ensure C&D compliance with quality processes and certifications, including ISO 9001, while fostering a pervasive culture of quality across capital projects.

The role leads quality assessments, design reviews, and kick-off meetings with contractors, develops templates, and reviews submittals to support timely project delivery and continuous improvement.

Qualifications

• Bachelor's degree in Engineering, Architecture, Construction or Project Management, Transportation, or a related field.
• Minimum of six (6) years of related experience.

Responsibilities

• Develops and monitors Quality Assessment Programs to provide coverage of program/project assessment candidates and ensure timely review of contractor and consultant compliance with quality requirements.
• Participation in design reviews and review/development of quality specifications.
• Initiate and lead Quality Kick-off meetings with contractor and consultant personnel upon contract award.
• Develop quality documentation templates (QWPs, ITPs, NCRs, etc.) to provide contractor and consultant quality systems samples.
• Assurance of timely and complete review of contractor and consultant quality submittals (Quality Plans/Programs, Quality Work Plans, Inspection & Test Plans).
• Conduct field visits to provide oversight and feedback on contractor activities from a quality perspective.
• Resolution of project quality issues.
• Coordination of Special Inspection services in support of business units.
• Support/input to Business Units for evaluation of Contractors and Consultants.
• Leads/directs team activities, including review of work schedules, activity worksheets, and reports.
• Works with C&D Corporate Quality personnel to identify and initiate improvements in C&D processes, requirements, and activities to ensure the successful execution of the MTA C&D Capital Program.

Skills

Quality concepts

ISO 9001

Communication

Team leadership

IT skills

Education

Bachelor's degree in Engineering/Architecture/Construction/PM/Transportation

Tools

Windows

Microsoft Office

PeopleSoft

Oracle

Job description

Description

JOB TITLE: Manager, Quality

AGENCY: Construction & Development

DEPT/DIV: Delivery/Infrastructure

REPORTS TO: Senior Manager, Quality

WORK LOCATION: 2 Broadway

HOURS OF WORK: 8:30 AM to 5:00 PM or as required (7.5HR/ DAY)

JOB FAMILY: GEN

GRADE: 006

SALARY RANGE: $101,896 to $127,370

DEADLINE: Open Until Filled

May need to work outside of normal work hours (i.e., evenings and weekends)

Travel may be required to other MTA locations or other external sites.

Agency Mission

MTA Construction & Development (C&D) is responsible for the planning, development, and execution of all capital construction projects across the MTA region. Through centralized oversight and management of the MTA’s $68.4 billion Capital Program, C&D ensures the efficient delivery of critical infrastructure projects that support the region’s vast transportation network. As part of the Metropolitan Transportation Authority, the largest transportation network in North America, C&D plays a key role in modernizing and expanding services that support 15.3 million residents across New York City, Long Island, southeastern New York State, and Connecticut. C&D is committed to delivering safe, innovative, and cost-effective capital projects that enhance the customer experience and strengthen the reliability and resilience of the MTA system.

Telework

This position is eligible for telework, which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.

Summary

The Quality Manager assures MTA C&D's compliance with quality-related processes, requirements, and best practices and supports the effective implementation of MTA C&D ISO 9001 and other relevant certifications while defining and exemplifying a pervasive culture of quality.

Responsibilities

• Develops and monitors Quality Assessment Programs to provide appropriate coverage of program/project assessment candidates to ensure ongoing and timely review of contractor and consultant compliance with quality requirements.
• Participation in design reviews and review/development of quality specifications.
• Initiate and lead Quality Kick-off meetings with contractor and consultant personnel upon contract award.
• Develop quality documentation templates (QWPs, ITPs, NCRs, etc.) to provide contractor and consultant quality systems samples.
• Assurance of timely and complete review of contractor and consultant quality submittals (i.e., Quality Plans/Programs, Quality Work Plans, Inspection & Test Plans).
• Conduct field visits to provide oversight and feedback on contractor activities from a quality perspective.
• Resolution of project quality issues.
• Coordination of Special Inspection services in support of business units.
• Support/input to Business Units for evaluation of Contractors and Consultants.
• Leads/directs team activities, including review of work schedules, activity worksheets, and reports.
• Works with C&D Corporate Quality personnel to identify and initiate improvements in C&D processes, requirements, and activities to ensure the successful execution of the MTA C&D Capital Program.

Education and Experience

Bachelor's degree in Engineering, Architecture, Construction or Project Management, Transportation, or a related field.

Must have a minimum of six (6) years of related experience.

Competencies

• Excellent communication and interpersonal skills.
• Familiarity and hands-on experience with Quality concepts and processes, including ISO 9001.
• Must have focus and ability to deliver results, organizational effectiveness, and continuous improvement.
• Must possess excellent team-building, listening, problem-solving, and prioritization skills.
• Proficient computer skills (i.e., Windows environment, Microsoft Office, PeopleSoft, Oracle, etc.) and strong business administrative skills (i.e., presentations, report and letter writing, time management, etc.).

Comprehensive Benefits & Total Rewards Package

Transportation & Financial Benefits

Commuting Made Easy – Enjoy a complimentary MTA transportation pass, plus access to tax-advantaged commuter benefits to maximize your savings.

Premium Health Coverage at Low Cost – Access high-quality individual, family, and domestic partner healthcare, dental, vision, and life insurance plans.

Secure Your Future – Build long-term financial security through pension plans and retirement savings accounts designed for eligible employees.

Time Off & Work-Life Balance

Generous Time Away – Recharge with substantial paid Time off and comprehensive holiday schedules that support your personal and family commitments.

Holistic Support Services – Access our dedicated Work Life Services team and Office of the Chaplains unit for personal guidance and support when you need it most.

Professional Growth & Development

Learning & Development Program – Advance your career through structured professional development opportunities, skills training, and leadership programs tailored to support your growth within the organization.

Educational Investment – Pursue your career goals with in-house training and professional development, tuition reimbursement support, and partnerships with educational institutions.

Employee Experience & Community

Employee Assistance Programs – Comprehensive support services to help you navigate life's challenges with confidence and resources.

Discounts & Perks – Take advantage of MTA employee discount programs offering savings on products and services.

Connect & Belong – Join our vibrant Employee Resource Groups to build meaningful connections, share experiences, and contribute to an inclusive workplace culture.

Additional Information

Final salary is determined by experience, skill set, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve.

To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct.

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are equal opportunity employers, including those with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.