Senior Quality & Safety Manager – Patient Safety

Memorial Sloan Kettering Cancer Center; New York (NY); Hybrid; USD 121,000 - 201,000; Full time

Job summary

An innovative healthcare institution seeks a Senior Quality & Safety Manager to enhance patient care through quality initiatives and safety management. This pivotal role involves leading investigations, analyzing safety data, and ensuring compliance with healthcare regulations. The ideal candidate will have extensive clinical experience, strong analytical skills, and a commitment to fostering a culture of safety. Join a dedicated team focused on making a significant impact in patient safety and quality improvement, where your expertise will drive transformative change in healthcare delivery.

Qualifications

• 7 years’ experience in a clinical setting or quality & safety.
• RN License or other clinical experience preferred.

Responsibilities

• Lead patient safety event reviews and performance improvement.
• Conduct investigations of safety incidents and complaints.

Skills

Interpersonal Skills

Analytical Thinking

Communication Skills

Decision-Making

Education

RN License (NY)

CPHQ Certification

Tools

Epic

Microsoft Office

Electronic Data Management Systems

Job description

Pay Range

$121,400.00-$200,400.00

Company Overview

The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursueour missionat MSK and around the globe.

Job Description

Exciting Opportunity at MSK: Senior Quality & Safety Manager – Patient Safety

As a Senior Quality & Safety Manager, you’ll drive excellence in patient care by leading quality initiatives, managing safety events, and ensuring compliance with regulatory standards. This role is pivotal in fostering a culture of safety, continuous improvement, and high reliability across clinical and operational teams.

Role Overview

• Lead the review and follow-up of patient safety events and performance improvement initiatives.
• Conduct in-depth investigations and analyses of safety incidents, complaints, and outcomes.
• Oversee timely and comprehensive reviews of serious and sentinel events.
• Lead and perform Root Cause Analysis across the organization resulting from serious safety events.
• Collaborate with leadership on outstanding actions related to safety events.
• Provide written responses to external agencies regarding quality and safety.
• Manage teams and facilitate meetings to review safety events, quality safety metrics and performance improvement.
• Analyze safety data to identify trends and prioritize improvement efforts.

Key Qualifications

• 7 years’ of recent experience in a clinical setting or in quality & safety.
• RN (NY) License or other clinical experience preferred.
• Working knowledge of relevant patient safety and healthcare regulations.
• Expertise in high reliability principles and concepts preferred.
• CPHQ / Other ANCC certification a plus.
• Familiarity with Epic helpful.

Core Skills

• Strong interpersonal and communication skills.
• Excellent judgment, analytical thinking, and decision-making abilities.
• Ability to manage sensitive situations diplomatically and maintain confidentiality.
• Proficiency with Microsoft Office and electronic data management systems.

Additional Information:

• Location: Hybrid / 633 Third Avenue, NYC
• Schedule: Monday - Friday, 9 am - 5 pm
• Reporting to Director, Patient Safety

Pay Range: $121,400.00-$200,400.00/annually

Helpful Links:

• MSK Compensation Philosophy
• Review Our Greats Benefits Offerings

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Closing

MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.