Senior Quality & Performance Improvement Leader

Reynolds American Inc.; Winston-Salem (NC); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

401(k) plan

Health benefits

Tuition reimbursement

Paid time off

Life insurance

AD&D insurance

Flexible spending accounts

Employee assistance program

Volunteer program

Job summary

Reynolds American, based in Winston-Salem, NC, is seeking a Sr Manager Quality - Performance & Improvement to lead quality strategies and continuous improvement across manufacturing and products.

You will build a high-performing team, ensure regulatory compliance, oversee audits, CAPA, and data-driven decision making, partnering with cross-functional stakeholders to mitigate risk and strengthen quality systems.

Qualifications

• Bachelor’s degree in quality, engineering, operations, manufacturing, or related field.
• 7+ years of related work experience in quality or operations.
• Experience with quality management systems, audits, and risk management.
• Strong data-driven decision making and problem solving.
• Experience leading teams and stakeholder collaboration.

Responsibilities

• Lead quality strategies and continuous improvement across manufacturing operations, products, and programs.
• Develop and coach a high-performing Quality team.
• Ensure regulatory and company quality compliance via QMS and governance.
• Lead CAPA, nonconformance, change control, and root-cause analysis.
• Oversee audit readiness and inspections; apply risk-based thinking.
• Monitor metrics and implement CAPAs to improve quality.
• Collaborate with cross-functional teams to drive data-driven decisions.

Skills

Quality strategy

Team leadership

Regulatory compliance

CAPA

Root cause analysis

Data analytics

Cross-functional collaboration

Audits & inspections

Problem solving

Education

Bachelor’s degree in quality, Engineering, Operations, Manufacturing, or related field

Associate degree with 9+ years related experience

Tools

Quality management systems (QMS)

Job description

Reynolds American, based in Winston-Salem, NC, is seeking a Sr Manager Quality - Performance & Improvement to lead quality strategies and continuous improvement across manufacturing and products.

You will build a high-performing team, ensure regulatory compliance, oversee audits, CAPA, and data-driven decision making, partnering with cross-functional stakeholders to mitigate risk and strengthen quality systems.